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Press Release

Plantation, Florida 10/17/2011

DHL Launches Major Website Refresh Enhancing U.S. Customer Experience

  • New DHL-USA.External Linkcom website provides rapid access to DHL business units
  • Streamlined customer experience for all shipping needs
DHL, the world’s leading international express shipping provider, launched a redesigned website for U.S. customers today at DHL-USA.comExternal Link. With a fresh look, improved navigation experience and quick access to all DHL shipping solutions, the new DHL-USA.comExternal Link is a one-stop solution for U.S. importers and exporters. From shipping to tracking to billing, now shipping with DHL is easier than ever.

The new DHL-USA.comExternal Link is powered by a global DHL web platform used in over 140 countries – providing international regulatory support and resources to help exporters and importers ship with ease. Shippers can “fast lane” to online shipping tools, as well as take advantage of a new Resource Center featuring expert shipping advice, solutions for small to mid-sized businesses, and other information to help customers take their business across international borders.

Along with the new U.S. website, DHL Express will also unveil a Paperless Clearance feature for U.S. clients. Available soon, Paperless Clearance will enable customers to electronically transmit documents to Customs – eliminating the need to print and manually attach hard copy export documents like Certificates of Origin and Commercial and Pro Forma Invoices to shipments.

“The new DHL-USA.com provides a more customer-friendly, quicker shipping experience and seamless access to the full range of DHL services,” said Christine Nashick, Vice President of Marketing for DHL Express U.S. “Collaborating closely with our customers, we developed a sophisticated website focused on our customers’ evolving needs.”
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Earlier this year, the DHL.com platform that DHL-USA will now use in the U.S. was rated the best website* in the “Delivery Services” category by Byte Level Research LLC and ranked among the top 25 company websites in the world.

* Byte Level Research LLC analyzed 250 web sites according to five criteria: Global Reach (Languages), Global Navigation, Global Consistency, Localization and Community Localization. Further information can be found at http://bytelevel.com/reportcard2011/#faqExternal Link / New Window