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DHL Express Fraud Support

Choose from one the topics below that best describes your current concern to receive assistance from the most qualified DHL Express Certified International Specialists.
Issue Requiring Alternative Support

Report Account Fraud
Complete the online fraud affidavit form if you suspect someone has used your DHL Express Account number without authorization.

Stop a Shipment
Shipments that are in the process of being transported fraudulently on your DHL Express Account may be stopped. Also, if you suspect a receiver of ecommerce fraud, our Security Intercept Team can assist you.

Inquire About an Intercepted Shipment
Shipments that have been stopped are receiving a standardized security screening procedure. Customers are contacted as soon as all information required has been compiled and DHL has identified the next appropriate shipment status.

Notify Us of a Suspicious Email
Did you receive an email referencing a shipment you do not have any knowledge of? This is an easy way to identify an email with malicious intent. If you are not expecting a DHL Express shipment, did not create a waybill online or someone is asking for your account information, please do not click any links in the email, do not respond or forward.

File Missing Content or a Lost Shipment Claim
A Cargo Claim form should be completed if a shipment has been delivered, but content is missing or the shipment is thought to be lost. The claim must be submitted by the party that owns the claim rights (usually the shipper) otherwise written authorization from that party (termed a “release”) is required. Please review items required and gather them prior to completing the online claim form.

Alert Us About a Confidential Security Issue
You can report any security issue that you believe requires attention to the DHL Security Management Team confidentially. The topic of concern does not have to be directly related to your account or a shipment.

Request Information to Support an Agency Investigation
The DHL Security Management Team assists law enforcement and government agencies that need information regarding DHL Express.