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Fraud Awareness and Prevention

As the leader in international shipping, the DHL brand is known around the world. DHL takes protecting our customers and their sensitive information seriously. We encourage you to be aware of potential fraudulent behavior by malicious parties using the DHL brand.

Fraudulent Use of the DHL Brand

Attempts have been made to defraud Internet shoppers by the unauthorized use of the DHL name and brand via email communications and graphics which appear, on the surface, to have originated from DHL.

In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.

Please be advised that DHL does not request payment in this manner. DHL only collects money due for official DHL related shipping expenses.

This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.

DHL accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.

Please be advised that if you received an email suggesting that DHL is attempting to deliver a package requesting that you open the email attachment in order to affect delivery, this email is fraudulent, the package does not exist and the attachment may be a computer virus.

Please do not open the attachment. This email and attachment does not originate from DHL.

If you are in any doubt as to the integrity of a website that uses the DHL brand, please always access DHL websites via our global website.

If you need assistance with suspicious emails, shipment recovery and personal credit card fraud Contact Us

Concerns specifically regarding DHL Express emails, shipments and accounts, go to Express Fraud Support


New Email Fraud Alert

A fraudulent email is being circulated which suggests that a DHL shipment label was printed and points to several non-DHL links for additional information. The fraudulent hyperlink is revealed when you hold your cursor over it. The DHL Fraud Department is aware of the issue and has been working with authorities to investigate.

If you receive such an email, be assured that it was not authorized by DHL and that the package does not exist. Do not click any hyperlinks or open any attachments within the email.

If you have received an email falsely representing DHL Express, please report the Suspicious Email

Additionally, you may also report the issue to law enforcement online at the Internet Crime Complaint center: Link / New Window.

More information on email fraud can be found on the DHL website at: