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DHL website terms and conditions and a statement on DHL’s commitment to user privacy on its websites.

Terms and Conditions – DHL Website

On this page, you will find a standard version of the DHL Website Terms and Conditions. Please note that different terms and conditions may apply in certain countries.

The Terms and Conditions of use of the DHL Website are as follows:


The copyright in this publication is owned by DHL International GmbH.

Authorization to Reproduce

Any person may reproduce any portion of the material in these web pages subject to the following conditions:

  • The material may be used for information and non-commercial purposes only
  • It may not be modified in any way
  • No unauthorized copy is made of any DHL trademark
  • Any copy of any portion of the material must include the following copyright notice:
    Copyright © DHL International GmbH. All Rights Reserved.

DHL Trademarks

‘DHL’, ‘DHL Worldwide Express’, ‘DHL Express’, ‘DHL Freight’, ‘DHL Supply Chain’, ‘DHL Global Forwarding’, ‘DHL Europlus’, ‘Jumbo Box’, ‘DHL Economy Select’, ‘DHLJetline’, ‘DHL Sprintline’, ‘DHL Secureline’, ‘DHL Express Easy’, ‘DHL Easy Shop’ , ‘DHL Connect’, ‘EasyShip’ are trademarks of DHL International GmbH or any other company of Deutsche Post DHL group, registered in at least one jurisdiction. No license to use any of these trademarks is given or implied. These trademarks may not be copied, downloaded, reproduced, used, modified or distributed in any way (except as an integral part of an authorized copy of material appearing in these web pages, as set forth in the previous section paragraph) without prior written permission.

Other Trademarks and Trade names

All other trademarks or trade names referred to in these materials are the property of their respective owners.

Your Comments

DHL wants your feedback and appreciates your ideas and suggestions but is unable to answer every comment individually. DHL will be free to use and act on any information you submit.

Use of interactive features on this site

For your convenience, DHL may provide interactive features on this site, such as access to tracking and user comments. You are authorized to use these features solely for the purposes specified and for no other purposes.

Accuracy of this site

These web pages may contain inadvertent inaccuracies or typographical errors. These will be corrected at DHL’s discretion, as they are found. The information on these web pages is updated regularly, but inaccuracies may remain or occur where changes occur between updates. The Internet is maintained independently at multiple sites around the world and some of the information accessed through these web pages may originate outside of DHL. DHL excludes any obligation or responsibility for this content.


DHL makes all reasonable attempts to exclude viruses from these web pages, but it cannot ensure this exclusion and no liability is accepted for viruses. Please take all appropriate safeguards before downloading information from these web pages.

Disclaimer of Warranties

The services, the content and the information on this website are provided on an "as is" basis. DHL, to the fullest extent permitted by law, disclaims all warranties, whether express, implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties rights and fitness for a particular purpose. DHL, its affiliates and licensors make no representations or warranties about the accuracy, completeness, security or timeliness of the services, content or information provided on or through the DHL web site or systems. No information obtained via the DHL systems or website shall create any warranty not expressly stated by DHL in these terms and conditions.

Some jurisdictions do not allow limitations of implied warranties, so the limitations and exclusions in this section may not apply to you. If you are dealing as a consumer, these provisions do not affect your statutory rights that cannot be waived, if any. You agree and acknowledge that the limitations and exclusions of liability and warranty provided in these terms and conditions are fair and reasonable.

Limitation of Liability

To the extent permitted by law, in no event shall DHL, its affiliates or licensors or any third parties mentioned at the DHL website be liable for any incidental, indirect, exemplary, punitive and consequential damages, lost profits, or damages resulting from lost data or business interruption resulting from the use of or inability to use the DHL website and DHL systems, services, content or information whether based on warranty, contract, tort, delict, or any other legal theory, and whether or not DHL is advised of the possibility of such damages. Without limiting the foregoing, to the extent permitted by applicable law, you agree that in no event shall DHL's total liability for any damages (direct or otherwise) or loss regardless of the form of action or claim, whether in contract, tort or otherwise, exceed EUR 100.00. To the extent permitted by law, the remedies stated for you in these terms and conditions are exclusive and are limited to those expressly provided for in these terms and conditions.

Products and Services

Unless otherwise agreed in writing, the transportation products and services mentioned in these web pages are subject to DHL’s Terms and Conditions of carriage. Since these may vary depending on location of the country of origin of the shipment, please contact the nearest DHL service center to obtain a copy of the local terms and conditions. Not all of DHL’s products and services may be available in every country.

Disclosure of Information

All information provided to DHL by visitors to these web pages is considered to be confidential and will not be disclosed by DHL to any third party except as may be required for the provision of the services.
DHL International GmbH. (hereinafter called 'DHL') is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process.

In the following, we explain what information DHL collects when you visit our website and how this information is used.

Product Specific

International Air Freight

Ocean Freight (Danmar Lines)

US Customs House Brokerage

Find additional information on our Terms and Conditions in the following areas:
On this Bill of Lading “BOL”, “DHL eCommerce” refers to DHL eCommerce as carrier and the “Shipper” refers to you. When using DHL eCommerce’s services, Shipper is agreeing, on its behalf or on behalf of anyone else with an interest in the Shipment that this terms and conditions “T&Cs” shall apply from the time that DHL eCommerce accepts the Shipment unless otherwise agreed in writing by a duly authorized officer of DHL eCommerce. “Shipment” means all documents or parcels that travel under one BOL and may be carried by any means DHL eCommerce chooses, including air, road or any other carrier. A “BOL” shall include any label produced by DHL eCommerce automated systems, DHL eCommerce approved third party vendor system, Bill of Lading, electronic shipping manifest, driver summary manifest, or consignment note and shall incorporate these Terms and Conditions.

  1. Shipper hereby accepts all T&Cs, and provisions referred to herein and the tariff(s), classifications, rates, regulations, and conditions of carriage of carrier, and the same shall be binding on Shipper, consignee and owner of the goods.
  2. DHL eCommerce will use commercially reasonable efforts to provide pick-up and delivery service and arrange for air/surface transportation—per the Shipper’s instructions indicated on the front of the BOL—via the transportation services of DHL eCommerce or others. Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places as DHL eCommerce deems appropriate. DHL eCommerce will make every reasonable effort to deliver the Shipment according to DHL eCommerce’s regular delivery schedules, but these are not guaranteed and do not form part of the contract. Shipper agrees that no time is fixed for the completion of transportation hereunder and that DHL eCommerce may substitute alternative carrier(s). DHL eCommerce is not liable for any damages or loss caused by delays.
  3. There is a minimum size per pick up of USD $200.00 for international and domestic mail and parcel services. If the minimum is not met, a pick up fee will be assessed, e.g. if the size of an order amounts to USD $160.00 only, an additional pick up fee of USD $40.00 will be applied to the invoice of that order so that the USD $200.00 minimum order size will be satisfied.
  4. Unless Shipper specifies otherwise on the front of the BOL by checking the appropriate box and using a separate BOL for each different service or product, DHL eCommerce will use commercially reasonable efforts to send by Priority Service. In such cases, where the Shipper does not indicate the class of service or product desired on the front of the BOL, the Shipper will be obligated to pay the cost of Priority Service or other service used by DHL eCommerce to service the shipment(s) in question. Should a shipment not meet the requirements of the service or product that was selected by Shipper, DHL eCommerce may upgrade the shipment to a service or product that matches the shipment characteristics at the cost of Shipper.
  5. DHL eCommerce will not transport by air any cargo shipment if the Shipper does not consent to the screening of the cargo. Shipper agrees to disclose true and accurate information at all times.
  6. The Shipper, whether principal or agent, warrants to DHL eCommerce that the content of the Shipment may be lawfully carried aboard airline, aircraft or other federally regulated carriers and is not a prohibited commodity under any applicable statutes and regulations, is not a hazardous material, complies with all applicable Customs, import, export and other laws and regulations, and is properly packaged or sheathed for the purpose if necessary. All applicable mail items are subject to customs inspection and clearance.
  7. DHL eCommerce does not agree to carry, and will not accept any liability for items which it is not permitted to carry, cannot safely carry, or for any goods described in DHL eCommerce’s Policy on Unacceptable Shipments, dangerous goods unless approved by DHL eCommerce, or items of intrinsic value, including, but not limited to animals, currency, perishables, liquor, plants, precious metals, precious stones, negotiable securities, other instruments, furs, firearms or parts thereof, ammunition, human remains, pornography and illegal narcotics/drugs. DHL eCommerce reserves the right to modify, alter or amend the Policy on Unacceptable Shipments at any time without notice. The most current version of DHL eCommerce’s Policy on Unacceptable Shipments s is available at Unacceptable Shipments.

    Shipper is responsible to ensure compliance with DHL eCommerce’s Restricted Harmonized Tariff Schedule (HTS) as to avoid any delays and/or entry rejection. For US Inbound shipments, an accurate pre-alert (eFile) must be provided electronically prior to shipment drop-off at DHL eCommerce’s processing center. HTS code Classification Fee of $2.00 will apply to missing or incorrect HTS Codes in the eFile. It is the Shipper's responsibility to ensure trade compliance with accurate HTS Codes as to avoid any in-transit delays. The HTS list is subject to changes by the US Customs and Border Protection without prior notice.
  8. For domestic shipments inside the United States, Shippers tendering items that classify under the ORM-D/ Limited Quantity category will have to undergo a special account implementation process and will have to be approved before they can start shipping with DHL eCommerce. Full responsibility rests with the Shipper to comply with all Postal Service and non-Postal Service laws and regulations in the shipment of hazardous material as outlined in DMM 601.10.5) and Publication 52 - Hazardous, Restricted, and Perishable Mail. Anyone who mails, or causes to be mailed, a non-mailable or improperly packaged hazardous material can be subject to legal penalties (i.e., fines and/or imprisonment). DHL eCommerce does not accept ORM-D for Air/Army Post Office (APO)/ Fleet Post Office (FPO)/ Diplomatic Post Office (DPO), non-continental United States territories, and international destinations. In addition, all Shippers must comply with DHL eCommerce’s dangerous goods requirements as stipulated in DHL eCommerce’s Policy on Unacceptable Shipments. Shippers tendering Lithium Metal (referred to as Primary, Non-Rechargeable) Cells and Batteries and Lithium-ion (referred to as Secondary, Rechargeable) Cells and Batteries must comply with postal mailability standards and 49 CFR 171.7 regulations, as well as DHL eCommerce’s Policy on Unacceptable Shipments. DHL eCommerce does not accept Lithium Cells and Batteries for international destinations. Shipments containing certain dangerous goods that have been approved and accepted by DHL eCommerce, including Lithium Metal and Lithium-Ion batteries, ORM-D and Small Quantity provision, shall receive an applicable surcharge.
  9. For International shipments under DHL’s Parcel Direct (PLT) ground service to Canada Only, Shippers tendering items that classify under the Limited Quantities category will have to undergo a special account implementation process and will have to be approved before they can start shipping with DHL eCommerce The Shipper must comply with all DHLeC domestic U.S. requirements and stipulations as stated in Clause 8 (see above). Please note that Lithium Batteries are not permitted within our international network.
  10. The Shipper warrants to DHL eCommerce that the Shipment is sufficiently packaged to withstand ordinary handling while in transit as well as conditions incidental to transportation, such as sudden changes in temperature and pressure during air transportation. All packages must be appropriately marked, securely sealed and properly addressed to insure the safety of the materials while in transit. Special markings required by the Postal Service or other federal regulatory agencies also must appear on the address side of any mail piece containing hazardous material, restricted matter, or perishable matter. Required markings must be applied with a non-soluble material or other material that cannot be rubbed off or smeared. Shippers should ensure that their packages meet all applicable labeling and marking requirements to avoid rejection of the mail piece by Postal Service acceptance personnel or air carriers.
  11. Shippers consent to inspect all packages. DHL eCommerce reserves the right, but is not required, to open and inspect a Shipment without prior notice to Shipper. DHL eCommerce reserves the right to refuse any item that by reason of danger or other character of its contents is likely, in the sole judgment of DHL eCommerce to soil, taint, or otherwise damage other merchandise or equipment, or that is economically or operationally impracticable to transport, or that is improperly packed or wrapped.
  12. Shipper shall indemnify and hold DHL eCommerce harmless for any loss or damage any and all claims asserted and/or liability or losses suffered by reason of Shipper’s failure to comply with any applicable policies, laws, regulations, postal standards or conventions and for Shipper’s breach of any obligation herein and the following warranties and representations: (a) all information provided by Shipper or its representatives is complete and accurate; (b) Shipper protected the Shipments against unauthorized interference during preparation, storage and transportation to DHL eCommerce; (c) the Shipment is properly marked and addressed and packed to ensure safe transportation with ordinary care in handling; (d) all applicable Customs, import, export and other laws, regulations and applicable postal standards have been complied with; and (e) the BOL has been signed by Shipper’s authorized representative and the T&Cs constitute binding and enforceable obligations of the Shipper.
  13. DHL eCommerce liability is strictly limited to direct loss only. It is agreed that the liability of DHL eCommerce shall be limited to the lesser of: (i) for international Shipments in which the Warsaw Convention applies, (a) $US 25.00/kilogram or $US 11.34/lb for shipments transported by air or other non-road mode of transportation; or (b) $US 12.00/kilogram or $US 5.44 /lb for shipments transported by road; (ii) for domestic Shipments: (a) USD $100.00 per BOL, or (b) $US 25.00/kilogram or $US 11.34/lb for shipments transported by air or other non-road mode of transportation; or (c) $US 12.00/kilogram or $US 5.44 /lb for shipments transported by road or (d) the actual value of the document or parcel. The “actual value” of a document or parcel means the cost of replacing or reconstructing the same and does not include any commercial utility or special value to the Shipper or any other person. DHL eCommerce assumes no liability whatsoever for consequential damages of any kind, including without limitation, loss of income, profits, markets, interest, business opportunity, use of the goods; for any loss or damage arising from the inherent nature of the goods; for special damages or loss; for other indirect loss; or for breach of other contracts even if the risk of such loss was brought to DHL eCommerce’s attention before or after acceptance of the Shipment.
  14. Every Shipment is transported on a limited liability basis as provided above. If Shipper determines the limits set forth herein are insufficient, Shipper must make a special declaration and may request insurance protection arranged by DHL eCommerce through an insurance provider (UPIC) at an additional cost or make its own insurance arrangements. If the Shipper does not request insurance, the Shipper assumes all risk of loss or damage, except as set forth herein. Insurance does NOT cover indirect or consequential loss or damages or loss or damage due to delay. For the following products: GM Parcel Direct, Packet Plus and GM Parcel Priority, up to a $100 US of insurance per parcel is automatically provided via UPIC, unless Shipper specifically opts out. All claims for coverage under the insurance are handled directly between the Shipper and UPIC and the tracking ID is required to file a claim.
  15. DHL eCommerce is not liable for any interruption of service due to causes beyond its control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the Shipment; acts of God; acts of public authorities; acts or omissions of customs or other authorities; insufficient information provided by Shipper; the application of security regulations imposed by the government, or otherwise applicable to the delivery location; riots, strikes, or other labor disputes; civil commotions; disruptions in air or ground transportation networks, such as weather phenomena; and natural disasters.
  16. Claims are limited to one claim per Shipment, settlement of which will be full and final settlement for all loss or damage in connection therewith. Any claim by the Shipper for loss or damage shall be notified in writing to 2700 South Commerce Parkway, Suite 300 Weston, FL 33331. Notices shall be delivered by either personal delivery or mail. All claims must be submitted in writing to DHL eCommerce within ninety (90) days from the date that DHL eCommerce accepted the Shipment, failing which DHL eCommerce shall have no liability whatsoever. All of the original shipping cartons, packing and contents must be made available for DHL eCommerce’s inspection and retained until the claim is concluded. DHL eCommerce is not obligated to act on any claim until all transportation charges have been paid.
  17. Payments are due fifteen (15) days from the date of the invoice. If payment is not made within thirty (30) days, DHL eCommerce reserves the right to assess a late payment fee of 1.5% on the unpaid balance, and suspend services until payment of all outstanding amounts, including interest, is paid in full or immediately terminate the services.
  18. DHL eCommerce reserves the right to charge based on the greater of actual or dimensional weight. This is referred to as “chargeable weight” and may be billed on a separate invoice. Shipment charges may be based on the higher of customer designated weight, the actual weight or dimensional weight. Any shipment may be reweighed and remeasured by DHL eCommerce to confirm the shipment weight.
  19. Shipper guarantees payment of collect charges and advances. Any penalties and/or other relevant taxes imposed by the destination authorities will be billed back at cost to the Shipper.
  20. The Shipper shall not assign any portion of this Agreement to a third party without prior written consent of DHL eCommerce. It is specifically understood and agreed that DHL eCommerce shall have the right to assign or subcontract any portion of this Agreement to any of its subsidiaries, affiliated companies or joint ventures without obtaining the consent of the Shipper. Any other assignment by DHL eCommerce shall require the Shipper’s prior written consent. Any attempted assignment in violation of this section shall be void.
  21. Any dispute arising under or in any way connected with these T&Cs shall be subject to the non-exclusive jurisdiction of the courts of, and governed by the law of, the country of origin of the Shipment.
  22. The invalidity or unenforceability of any provision shall not affect any other part of these T&Cs.
  23. DHL eCommerce reserves the right to modify, alter or amend the T&Cs at any time without notice. The most current version of DHL eCommerce’s T&Cs is available at