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Important Information

 02/10/2021

Weather Alert – Winter Storm in U.S. Causing Shipment Delays

A major weather event causing heavy snow and ice, freezing temperatures and slick conditions is impacting our air and road operations at the DHL CVG Hub in the U.S. As such, DHL delivery operations may be delayed for shipments throughout the Americas region that transit through our U.S. Hub.

The safety of our employees and partners is our top priority, and contingency plans have been put in place to minimize this storm’s potential impact on service.

We encourage those within the areas of impact to take all necessary measures to remain safe and heed the warnings of your local authorities.

The DHL Express International Service Guarantee does not apply for late shipment delivery of DHL Express shipments caused by natural disasters or weather.

We will provide further updates, as available. For the latest tracking information on all DHL shipments, please use the Track Your ShipmentExternal Link / New Window tool at www.dhl-usa.comExternal Link / New Window or contact DHL Customer ServiceExternal Link / New Window at 1-800-CALL DHL (1-800-225-5345) for further details.
 
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