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Important Information

Link arrow DHL United States of America | Link arrow Important Information | COVID-19

Important Information

Latest Network UpdatesExternal Link / New Window
Use DHL On Demand DeliveryExternal Link / New Window, a free and simple online solution that puts you in control of how, when, and where DHL delivers packages to your home. Our couriers can offer a non-contact delivery with the Authorize a Signature Release option.

You can take advantage of On Demand Delivery as a Guest User or Register for additional benefits, such as setting preferences for all future deliveries. You can choose one of up to six different delivery options while your shipments are en route:
  • Choose Your Delivery Date
  • Authorize a Signature Release
  • Leave with a Neighbor, Leasing Office or Security Guard
  • Collect from DHL ServicePoint or Locker
  • Delivery to an Alternate Address
  • Put Your Deliveries on a Vacation Hold
Manage Your ShipmentExternal Link / New Window
Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.
Since the onset of this global pandemic, DHL teams have been working around the clock, continually adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand. That includes further significant reductions in – or the complete cancelation of – commercial flights in most countries, which has a dramatic impact on air uplift capacity.
As we work to serve the urgent needs of our customers, these factors, among others, have increased our costs beyond sustainable levels, which necessitated an adjustment to the surcharge. The Emergency Situation Surcharge will be adjusted May 24, 2020.
Below, you will find the details for the adjusted surcharge per origin and destination combination:
For shipments billed in lbs (USD/lb)
 Destination
OriginHong Kong**
& China		Australia &
New Zealand		Rest of Asia* EuropeAmericasRest of World
China$0.45$0.90$0.45$0.90$0.90$0.90
Hong Kong$0.45$0.90$0.45$0.45$0.45$0.45
Rest of Asia$0.45$0.85$0.45$0.09$0.09$0.09
Europe$0.09$0.09$0.09$0.09$0.09$0.09
Americas$0.09$0.09$0.09$0.09$0.09$0.09
Rest of World$0.09$0.09$0.09$0.09$0.09$0.09
* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

** Hong Kong = Hong Kong and Macau
For shipments billed in kgs (USD/kg)
 Destination
OriginHong Kong**
& China		Australia &
New Zealand		Rest of Asia* EuropeAmericasRest of World
China$1.00$2.00$1.00$2.00$2.00$2.00
Hong Kong$1.00$2.00$1.00$1.00$1.00$1.00
Rest of Asia$1.00$1.90$1.00$0.20$0.20$0.20
Europe$0.20$0.20$0.20$0.20$0.20$0.20
Americas$0.20$0.20$0.20$0.20$0.20$0.20
Rest of World$0.20$0.20$0.20$0.20$0.20$0.20
* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

** Hong Kong = Hong Kong and Macau
The adjustment reflects the changing dynamics in the market and the ongoing challenges to securing available air capacity. The adjusted Emergency Situation Surcharge will reflect the peak cost levels on different trade lanes as opposed to having one standard global charge.
Furthermore, the charging mechanism will change from a charge per shipment to a charge per pound (lb) in order to maintain a more gradual pricing model.
Please note that Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust this surcharge as market conditions evolve for the duration of this emergency situation.
The Emergency Situation Surcharge will be applicable to all Time Definite International (TDI) shipments.
It is not applicable to Day Definite International (DDI – road) or Time Definite Domestic (TDD) shipments. It also does not apply to our Life Science and Healthcare customers and DHL Medical Express (WMX) shipments.
We kindly ask you to ensure your invoice approval cycles & process have been updated accordingly to avoid any delays.
Please visit the following website for temporary service adjustments in impacted countries where you will also be able to access the latest updates to our Emergency Situation Surcharge:
https://www.simplydhl.com/covid-19updatesExternal Link / New Window

DHL Express is committed to keeping the world moving during these challenging times, and our 100,000+ DHL colleagues across the globe are hard at work to ensure we are well positioned to continue delivering service excellence to our customers.
View updates from Deutsche Post DHL Group Coronavirus task force.View updates from Deutsche Post DHL Group Coronavirus task force.External Link / New Window