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Important Information


Severe Weather Alert – Winter Storm Gail

DHL Express is monitoring Winter Storm Gail, which is bringing heavy snow into parts of the Northeast and mid-Atlantic areas of the U.S. Winter storm warnings, watches and advisories have been posted from Cape Cod, Massachusetts, down to northeastern Georgia.

Local DHL pickup and delivery operations may be delayed or suspended in certain areas, with service also impacted by airport and road closures. The safety of our employees and partners is our top priority, and contingency plans have been put in place to minimize this storm’s potential impact on service.

We encourage those within the areas of impact to take all necessary measures to remain safe and heed the warnings of local, state and federal authorities.

The DHL Express International Service Guarantee does not apply to late shipment delivery of DHL Express shipments caused by weather.

We will provide further updates, as available. For the latest tracking information on all DHL shipments, please use the Track Your ShipmentExternal Link / New Window tool at Link / New Window or contact DHL Customer ServiceExternal Link / New Window at 1-800-CALL DHL (1-800-225-5345) for further details.
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