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Important Information


Service Alert – 7.0-Magnitude Earthquake Strikes Anchorage, Alaska

DHL Express continues to monitor the impact of a major earthquake that hit Anchorage, Alaska, on the morning of Friday, Nov. 30. Please be aware that our pickup and delivery operations could be temporarily delayed or suspended until we confirm that we can safely operate and provide service in affected areas.

The event registered a powerful 7.0 on the Richter scale, and shortly afterward, a Tsunami alert was announced for parts of the U.S. and Canadian Pacific coasts – in effect until further notice. Although we have not identified any structural or vehicle damage at our local facilities, there have been reports of a collapsed overpass and other damage to bridges and roads in the area.

While we have contingency plans in place to minimize the earthquake’s potential impact on service, the safety of our employees, partners and customers is our top priority, and we encourage those in affected areas to take all necessary measures to remain safe and heed the warnings of local, state and federal authorities.
The DHL Express International Service Guarantee does not apply to late shipment delivery of DHL Express shipments caused by natural disasters.

We will provide further updates, as available. For the latest tracking information on all DHL shipments, please use the Track Your Shipment toolExternal Link / New Window at or contact DHL Customer ServiceExternal Link / New Window at 1-800-CALL DHL (1-800-225-5345) for further details.

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