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Important Information

 10/25/2019

Service Alert – California Wildfires

Wildfires have been burning across parts of California, forcing mandatory evacuations due to dangerous conditions. Local pickup and delivery operations may be delayed or suspended in certain affected areas.
The safety of our employees and partners is our top priority, and contingency plans have been put in place to minimize this storm’s potential impact on service.

We encourage those within the areas of impact to take all necessary measures to remain safe and heed the warnings of local, state and federal authorities.

The DHL Express International Service Guarantee does not apply for late shipment delivery of DHL Express shipments caused by natural disasters or weather.

We will provide further updates, as available. For the latest tracking information on all DHL shipments, please use the Track Your ShipmentExternal Link / New Window tool at www.dhl-usa.comExternal Link / New Window or contact DHL Customer ServiceExternal Link / New Window at 1-800-CALL DHL (1-800-225-5345) for further details.
 
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