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Important Information

 09/20/2017

Mexico City Earthquake

Mexico experienced severe damage from earthquakes in September. While DHL Express Mexico is operating normally and working to minimize the impact on service, some pickup and delivery delays can be expected in the affected areas.

We encourage those within the areas of impact to take all necessary measures to remain safe and heed the warnings of local, state and federal authorities.

The DHL Express International Service Guarantee does not apply for late shipment delivery of DHL Express shipments caused by earthquakes.

We will provide further updates, as available. For the latest tracking information on all DHL shipments, please use the Track Your Shipment tool at www.dhl-usa.com or contact DHL Customer Service at 1-800-CALL DHL (1-800-225-5345) for further details.

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