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Important Information


Billing Delays During System Upgrade

Dear DHL Express U.S. Customer,

Moving at the Speed of Yellow requires an infrastructure that can keep up with all that DHL has to offer. That’s why, in the spirit of continuous improvement, we’ve developed a new global billing tool that will increase efficiencies across our network and improve the overall customer experience. This change will go into effect on August 1, 2017.

However, we will require some time to ensure the stability of the platform and complete all necessary quality checks, so the billing system will be offline temporarily, from August 1, 2017 through the week of August 14, 2017. During this time, no freight invoices will be generated, and no changes to customer billing data will be possible. Please note that U.S. Customs Duty invoices are generated from a separate system and will continue to be sent out without interruption during this period.

During this period, any shipment billing that is delayed as a result of our system improvements will be invoiced and sent within five business days after the upgrade is complete. Your actual invoice date will be the date the invoice is printed and sent. Regardless of when a shipment was tendered, your payment terms will continue to be based on this invoice date. For example, if a shipment was tendered on August 3, 2017, and DHL generates and mails or transmits the invoice on August 21, 2017, your payment terms will be calculated based on an invoice date of August 21, 2017.

If you have additional questions, please contact your DHL Sales Representative. We appreciate your business and thank you for your patience during this transition.

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