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Important Information


Service Fee Changes Effective July 1, 2018

Service Fee Changes Effective July 1, 2018
Effective July 1, 2018, three new service charges will be implemented that could potentially impact U.S. account holders:

Data Entry Surcharge: A $3.00 surcharge applies for each shipment consigned with non-electronic, paper based manual waybills. Electronic shipping documentation incurs no additional charges.

Printed Invoice Service Charge: A $3.00 charge will now apply for each paper invoice provided to a Customer (not including U.S. Customs Duty paper invoices, for which there is no charge). In lieu of paying for paper invoices, you can sign up for DHL MyBill to quickly and easily view your statements online for free. DHL MyBill provides a faster, easier way to communicate with us, offering dedicated AR/Billing/Account Management functions and a dashboard display alerting you to invoice status and other key information. With DHL MyBill, it’s also easy to make payments and file disputes – all online. To enroll in DHL MyBill, visit

Extended Liability Service: When sending valuable documents such as passports, visa applications or regulatory certificates, you can request this service to extend DHL standard liability at a cost of just $4.00 per shipment. With this coverage, in the event of a full or partial loss of your document, a fixed compensation of $400 will be paid, regardless of the item’s replacement cost.

For more information about our Optional Services and Surcharges, and our 2018 rates, please visit Link. Should you have any questions, please contact your local sales representative or call us toll-free at 1-800-225-5345.

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