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Important Information

 03/02/2018

Service Alert – Hawaii

DHL Express is monitoring the impact from the May 17 eruption of Hawaii’s Kilauea volcano. Hazardous conditions are present in certain areas as a result of the ash plume, and many local schools and businesses have closed.

Local DHL pickup and delivery operations may be delayed or suspended in certain areas. The safety of our employees and partners is of utmost priority, and contingency plans have been put in place to minimize the impact of this event on service.

We encourage those within the areas of impact to take all necessary measures to remain safe and heed the warnings of local, state and federal authorities.

The DHL Express International Service Guarantee does not apply for late shipment delivery of DHL Express shipments caused by natural disasters or weather.

We will provide further updates, as available. For the latest tracking information on all DHL shipments, please use the Track Your ShipmentExternal Link / New Window tool at www.dhl-usa.com or contact DHL Customer ServiceExternal Link / New Window at 1-800-CALL DHL (1-800-225-5345) for further details.

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