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Important Information


Weather Alert – Northeastern U.S.

DHL Express is monitoring the impact of a winter storm which is bringing flooding, heavy rain and inland snow to the northeastern U.S. Due to hazardous road conditions, local DHL pickup and delivery operations may be delayed or suspended in certain areas, and service may be impacted by airport closures. The safety of our employees and partners is of utmost priority, and contingency plans have been put in place to minimize the potential impact of this storm on service.

We encourage those within the areas of impact to take all necessary measures to remain safe and heed the warnings of local, state and federal authorities.

The DHL Express International Service Guarantee does not apply for late shipment delivery of DHL Express shipments caused by weather.

We will provide further updates, as available. For the latest tracking information on all DHL shipments, please use the Track Your ShipmentExternal Link / New Window tool at or contact DHL Customer ServiceExternal Link / New Window at 1-800-CALL DHL (1-800-225-5345) for further details.

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