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Important Information


Service Alert – Service Impact in China due to Coronavirus

Against the backdrop of the coronavirus outbreak in China, the local government in Hubei province has implemented a series of strict controls to prevent the spread of the disease. These include cancelling commercial flights to and from the city of Wuhan, as well as closing all highways and roads into Wuhan. As a result, DHL pick-up, delivery and warehousing services in Hubei province are currently suspended. We will resume our service in Hubei province subject to local authority emergency controls.

Additional controls and movement restrictions have been imposed by authorities in other provinces and cities as well. These may be expanded in the coming days and weeks. You may check the DHL website for status of shipments or contact customer service for further information.

As a globally operating company, epidemic and pandemic risk scenarios are an integral part of the Group's continuous risk planning. Accordingly, DPDHL business operations are continually adapted to mitigate potential impacts. The Group's task force closely monitors the situation, coordinates with international organizations (such as the WHO) and provides the necessary information to all employees and relevant operations. The safety of our employees is paramount and we have contingency measures in place to mitigate any potential impact.

We will provide further updates, as available. For the latest tracking information on all DHL shipments, please use the Track Your ShipmentExternal Link / New Window tool at Link / New Window or contact DHL Customer ServiceExternal Link / New Window at 1-800-CALL DHL (1-800-225-5345) for further details.
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