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Important Information

 01/07/2020

Service Alert – Puerto Rico

DHL Express is monitoring the impact of a 6.4-magnitude earthquake which struck Puerto Rico on Tuesday, January 7 – causing significant damage across the country. Although DHL is running limited local operations, pickup and delivery services will be impacted, and suspended in areas most affected.

We encourage those within the areas of impact to take all necessary measures to remain safe and heed the warnings of local, state and federal authorities.

The DHL Express International Service Guarantee does not apply for late shipment delivery of DHL Express shipments caused by natural disasters or weather.

We will provide further updates, as available. For the latest tracking information on all DHL shipments, please use the Track Your ShipmentExternal Link / New Window tool at www.dhl-usa.comExternal Link / New Window or contact DHL Customer ServiceExternal Link / New Window at 1-800-CALL DHL (1-800-225-5345) for further details.
 
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