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Terms and Conditions: Shipping By DHL Express

Our standard terms and conditions of carriage for express shipments.

TERMS AND CONDITIONS OF CARRIAGE (“Terms and Conditions”)

IMPORTANT NOTICE

When ordering DHL’s services you, as “Shipper”, are agreeing, on your behalf and on behalf of anyone else with an interest in the Shipment, that the Terms and Conditions shall apply from the time that DHL accepts the Shipment unless otherwise agreed in writing by an authorised officer of DHL.
“Shipment” means all documents or parcels that travel under one waybill and which may be carried by any means DHL chooses, including air, road or any other carrier. A “waybill” shall include any label produced by DHL automated systems, waybill, or consignment note and shall incorporate these Terms and Conditions. Every Shipment is transported on a limited liability basis as provided herein. If Shipper requires greater protection, then Shipment Value Protection may be arranged at an additional cost. (Please see below for further information). “DHL” means any member of the DHL Express Network.

January 1, 2011

TERMS AND CONDITIONS OF MONEY-BACK GUARANTEE

The Guarantee only applies to:

DHL EXPRESS 9:00
DHL EXPRESS 10:30
DHL EXPRESS 12:00
DHL IMPORT EXPRESS 10:30
DHL IMPORT EXPRESS 12:00
DHL will, upon the customer's request and subject to the restrictions described below, provide either a credit or refund of the transportation charges paid by customer for a DHL EXPRESS 9:00, DHL EXPRESS 10:30, DHL EXPRESS 12:00, DHL IMPORT EXPRESS 10:30, and DHL IMPORT EXPRESS 12:00 shipment delivered later than DHL's quoted delivery commitment.
Valid from 13 December 2010