Surcharges for Exceptional Activities

DHL Express is committed to providing customers with the best delivery service, which is why we are continuing to offer coverage to more parts of the world than any other company.

In order to maintain a consistently high level of service, DHL Express levies under given conditions a surcharge for exceptional activities. DHL Express regularly evaluates the level of these surcharges to reflect the changing costs associated with offering exceptional activities, and we strive to ensure these surcharges remain fair for our customers.

A surcharge is applied per shipment when the delivery destination location is remote. Remote is defined as islands and highlands; or a post code/zip code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served.

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A surcharge is applied per shipment when the pickup location is remote and the transport charges are being billed to the account holder at destination or in a third country. Remote is defined as islands and highlands; or a post code/zip code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served.

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DHL Express is certified in certain classes of Dangerous Goods in accordance with IATA and ADR regulations. The handling and transportation of Dangerous Goods is not possible between all origins and destinations.

A surcharge is applied per shipment when the handling and transportation of shipments involves substances and commodities classified as fully regulated in accordance with the IATA Dangerous Goods Regulations. Such dangerous goods are restricted to single piece shipments that weigh no more than 67 lbs and are accepted from approved Shippers only.

A surcharge is applied per shipment when the handling and transportation of shipments involves Dry Ice UN1845 used as a freezing agent for non-dangerous goods such as diagnostic specimens. Such contents are accepted from approved Shippers only.

Handling and transportation of Lithium Ion or Lithium Metal batteries compliant with the appropriate IATA Packing Instructions 965 to 970, Section II. DHL Express will not accept any shipment containing lithium batteries that are known or suspected of being defective or damaged.

A surcharge is applied when any piece in a shipment has a scale weight in excess of 150 lbs.

A surcharge is applied when any piece has a single dimension in excess of 48 ins, or when any pallet has a base dimension in excess of 48 ins.

A surcharge is applied when any pallet in a shipment cannot be stacked, either on request of the Shipper or by nature of the shape, content or packaging of the goods on the pallet.

This fixed surcharge is applied to any shipment that has an incorrect delivery address at the time of pickup and the delivery cannot be fulfilled after making efforts at the destination to determine the correct address. The Address Correction surcharge applies to domestic and international shipments.

A variable percentage is applied to the transportation charge of each shipment to offset the volatility of the cost of fuel used in the transportation process. The fuel surcharge is indexed to the USGC kerosene-type jet fuel index. The fuel surcharge applies to transportation charges on all services and to the following surcharges (where applicable): Elevated Risk, Non Standard Pickup, Remote Area Delivery, Remote Area Pickup, Saturday Delivery, Saturday Pickup, Out of Service Area, Over Weight Piece, Over Sized Piece, Non-Stackable Pallet, Premium 9:00, Premium 10:30 and Premium 12:00. Get More Information

A charge will apply when shipping to a destination country where DHL is operating at elevated risk due to a continuous state of war, civil unrest, or continuous threats from terrorism. This charge applies to all shipments destined to Afghanistan, Burundi, Iraq, Libya, Mali, Niger, South Sudan, Syria and Yemen. This charge may apply in addition to either Restricted Destination or Exporter Validation.

A charge will apply when shipping to a destination country that is subject to trade restrictions imposed by the UN Security Council. This charge will apply to all non-document shipments destined to the Central African Republic, the Democratic Republic of Congo, Eritrea, Iran, Iraq, Libya, North Korea, Somalia, Sudan, Syria and Yemen. This charge may apply in addition to Elevated Risk.

A charge will apply when shipping to a destination country that is subject to trade restrictions imposed by federal regulatory agencies such as the Office of Foreign Assets Control (OFAC). This charge will apply to all non-document shipments destined to Afghanistan, Belarus, Cuba, Lebanon, Myanmar, South Sudan and Zimbabwe. This charge may apply in addition to Elevated Risk.

The following surcharges are payable on international shipments:

Description	Surcharges (USD)
Remote Area Service	34.00 USD or 0.34 USD per lb. if higher
Dangerous Goods	95.50 USD
Dry Ice (UN1845)	5.00 USD
Lithium Batteries Section II (PI965)	95.50 USD
Over Weight Piece	72.50 USD
Over Sized Piece	72.50 USD
Non-Stackable Pallet	135.00 USD
Address Correction	14.00 USD
Elevated Risk	20.00 USD
Restricted Destination	30.00 USD
Exporter Validation	30.00 USD