Surcharges for Exceptional Activities

A surcharge is applied per shipment when the delivery destination location is remote. Remote is defined as islands and highlands; or a post code/zip code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served.

A surcharge is applied per shipment when the pickup location is remote and the transport charges are being billed to the account holder at destination or in a third country. Remote is defined as islands and highlands; or a post code/zip code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served.

A surcharge is applied per shipment when the handling and transportation of shipments involves substances and commodities that are in Excepted Quantities (EQ) in compliance with IATA Dangerous Goods Regulations.  These shipments contain very small amounts of slightly dangerous products and the gross weight of such shipments cannot exceed 1 kg per piece and are accepted from approved Shippers only.

A surcharge is applied per shipment when the ground handling and transportation of shipments involves substances and commodities that are in Limited Quantities (LQ) in compliance with ADR regulations and which are restricted from air transportation. Such dangerous goods are restricted to no more than 30kg per piece and are accepted from approved Shippers only.

A surcharge is applied per shipment when the handling and transportation of shipments involves substances and commodities classified as fully regulated in accordance with the IATA Dangerous Goods Regulations. Such dangerous goods are restricted to single piece shipments that weigh no more than 30kg and are accepted from approved Shippers only.

A surcharge is applied per shipment when the handling and transportation of shipments involves Dry Ice UN1845 used as a freezing agent for non-dangerous goods such as diagnostic specimens. Such contents are accepted from approved Shippers only.

A surcharge may apply per shipment when the handling and transportation of shipments involves Lithium Ion or Lithium Metal batteries compliant with the appropriate IATA Packing Instructions 965 to 970, Section II. DHL Express will not accept any shipment containing lithium batteries that are known or suspected of being defective or damaged.

The correct shipment labeling applies when the handling and transportation of shipments involves Biological Substances Category B (UN3373) packed in compliance with IATA Packing Instruction 650. Such contents are accepted from approved Shippers only that are sending DHL MEDICAL EXPRESS shipments.

A surcharge is applied when the handling and transportation of shipments involves consumer goods such as perfumes, aftershaves, aerosols, nail varnish and prescription medicines, Such contents are also Dangerous Goods and are most often sent in small quantities to private individuals. All must be properly labeled.