Packaging Advice - Helpful Tips

A little extra care can help your express package go a long way safely - leaving you with piece of mind.

DHL encourages the use of proper packaging and, when possible, the use of DHL supplies, which are available free of charge.

Pick a suitable, sturdy container or durable cardboard box for most shipments.

Box contents must not exceed the gross weight capacity of the box. Most box manufacturers indicate the weight capacity on the bottom flap.
If you are reusing a box, be sure that it is in good condition with all flaps intact, and that it is free of rips, punctures, and tears, and of old labels and markings.

Ensure the contents of your shipment are properly protected. Use enough material (at least two to three inches on each side) to ensure the contents of the shipment do not shift significantly during shipping. Also, wrap items individually to further protect them.

Use any combination of:

Corrugated fiberboard
Molded plastic materials
Loose shredded paper
Bubble wrap or bubble pack
Plastic or foam "peanuts"

Tip

It’s a good idea to include copies of all paperwork inside the package in case anything gets misplaced.

Tape all seams end-to-end with pressure sensitive packing tape, at least 2" in width. Avoid using masking or duct tape. Affix the DHL waybill and other shipment paperwork securely on the package. Do not obstruct or obscure the paperwork. In addition, be sure to remove or conceal old addresses or shipping labels. Double check your package is securely sealed.

Please Note: It is important to use the appropriate size package for the items being shipped; packages must be able to remain closed and sealed according to the design and capacity of the container.

Tips

Ensure that your package remains in the proper orientation during transit by placing the waybill and paperwork on the top of the package.
If the contents of your shipment are fragile, write "FRAGILE" on the packaging.
Include copies of all shipment paperwork inside the package in the event the paperwork on the outside of the package is misplaced.

Things to Avoid

Wrapping paper, string, cellophane, or masking tape on your packages
Packages getting wet while waiting for pickup
Including information about a high-value item’s worth on the package or address label

Larger or irregular items should be packaged in crates, boxes or other secure containers with adequate cushioning. Waybills and other paperwork should be securely attached to the flattest surface of the package. Ensure that all sharp or protruding edges are covered for protection.

Tips

Rolls of fabric or wallpaper can be shipped in a thick, secure bag.
Unless absolutely necessary, avoid packaging the shipment in a container with handles, straps or wheels.

When shipping multiple express packages under one waybill, affix the original waybill and shipment paperwork to one package. Then affix copies of the waybill to the other packages. Write the waybill number on each package in the event the shipment paperwork becomes free. Label each box with the total number of boxes in the shipment, such as "1 of 3," "2 of 3," "3 of 3." There is no need to "bundle" or "band" the packages together.

If you are shipping artwork, including but not limited to paintings, prints, photographs, etchings and sculptures, we recommend the shipment be professionally packed by a company who specializes in the packing of the specific artwork being shipped.

In need professional assistance, DHL Express will help you gladly prepare your shipment. Go to a local DHL Service Point

and ask for packaging assistance.

Learn More about Optional Services

Express Service Point Locations

Locate the nearest DHL Express drop box or SERVICE POINT to view opening hours and drop-off deadlines. Then simply drop-off or collect your shipment.

Find Express Service Points

Guide to DHL Express Services

DHL offers a wide range of delivery options.

International

Services to Another Country

Services to Your Country

Order DHL Shipping Supplies

Order from our full range of products for preparing and packing your express shipments.
Order Supplies Online