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Packaging Advice

DHL is committed to delivering your shipments with speed and care. Shipments are handled frequently as they pass through many facilities across the world. In order to make sure your shipments arrive in the best possible condition, here are packaging tips and helpful advice on preparing your shipment.
Consider Content Size and Packaging Options
  • Under-filled boxes may collapse
  • Overloaded boxes may burst
  • Do not exceed the weight specification of the shipment container
Packaging Quality Matters
  • Avoid using damaged containers or boxes
  • Always use high quality wrapping and cushioning/filler materials
  • Consider the strength and durability of your chosen packaging
  • Always remove old labels and stickers when reusing boxes
  • Repack any gifts, as decorative wrapping is not suitable for shipping
Pack with Care to Protect your Shipment
  • Use cushioning materials to avoid loose contents
  • Fragile items should be well cushioned from all sides
  • Fragile flat items should have protective dividers
  • Protect data and media discs/tapes with cushioning or protective bags
  • Protect edges and sharp points with heavy, well-secured edge protection
  • Use heavy-duty double-layered cardboard for valuable items
  • "Fragile" and "Handle with Care" stickers are no substitute for careful packaging
  • When shipping wooden boxes, ensure that the corners are correctly protected and that the box is not splintered
  • Keep your packages dry while awaiting a courier pickup
  • Ensure liquids are stored in leak-free containers, protected with a lightweight, strong, internal material such as Styrofoam, and sealed within a plastic bag
  • Seal semi-liquids, greasy or strong-smelling substances with adhesive tape and wrap in grease-resistant paper
  • Place powders and fine grains in strong plastic bags, securely sealed and then packed in a rigid fiberboard box
  • Use "Arrow Up" stickers for non-solid materials
  • Keep in mind that poor packaging may cause damage to surrounding items, machinery and other shipments
  • Provide Shipper and Receiver addresses clearly and completely on labels and stickers
  • An extra address label placed inside the package is a good precaution
  • All packages must be sealed, but remember that they can be opened by Customs authorities for inspection
  • Avoid using masking tape, rope, string or wrapping paper to seal your shipment
  • Never use black colored stretch film to seal or protect your shipments

Please note that DHL will accept no liability for the packaging advice it provides. The customer remains responsible for ensuring shipment packaging is adequate for transportation.