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File a Claim: Service

DHL Express understands urgency and we are committed to our customers. Therefore DHL will, subject to the limitations outlined in the International Service Guarantee and Money Back Guarantee, provide either a credit or refund of the transportation charges for a shipment delivered later than the published delivery commitment.
Note: This form does not support shipments that have missing pieces, are lost or damaged. Learn More
To file a claim for Service, complete and submit the form below.
Fields marked with an asterisk (*) are required.
Shipment Information
Please complete the following information about the shipment.
Shipments paid with a DHL Express Account, enter the account number. All other forms of payment, enter “None”.
 
Claimant Information
Please complete the following information regarding who is filing the claim.
 

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