File a Cargo Claim: Missing Content or Lost Shipment
A cargo claim is intended for a situation when a shipment has missing content or is lost. Only the party that owns the claim rights in the United States (usually the shipper) can submit a claim form. Otherwise, written authorization (termed a “release”) from the claim rights owner is required.
DHL Express reserves the right to inspect, re-inspect, or salvage any shipment of any value when evaluating or resolving a claim. Therefore, all packaging and contents must always be retained until the claim is concluded. All inspections should be done at the original delivery location. Failure by the consignee to retain the original shipment and packaging at the original delivery location or the failure to make said items available for inspection or retrieval as needed may invalidate the claim.
Note:
DHL Express reserves the right to inspect, re-inspect, or salvage any shipment of any value when evaluating or resolving a claim. Therefore, all packaging and contents must always be retained until the claim is concluded. All inspections should be done at the original delivery location. Failure by the consignee to retain the original shipment and packaging at the original delivery location or the failure to make said items available for inspection or retrieval as needed may invalidate the claim.
Note:
- Please ensure that all required documentation supporting the claim has been compiled into one .pdf or .zip file (limited to 7MB or less) and is ready for upload. Review the Items Required
- All DHL Express waybill numbers consist of ten (10) digits. If a valid DHL Express waybill number is not provided, it may delay processing.
- This form is for DHL Express claims only. For all other DHL Divisions, please click here
