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Express

Link arrow DHL United States of America | Link arrow Express | Link arrow Resource Center | Link arrow Claims | Missing Content or Lost Claim

File a Cargo Claim: Missing Content or Lost Shipment

A cargo claim is intended for a situation when a shipment has missing content or is lost. Only the party that owns the claim rights in the United States (usually the shipper) can submit a claim form. Otherwise, written authorization (termed a “release”) from the claim rights owner is required.

DHL Express reserves the right to inspect, re-inspect, or salvage any shipment of any value when evaluating or resolving a claim. Therefore, all packaging and contents must always be retained until the claim is concluded. All inspections should be done at the original delivery location. Failure by the consignee to retain the original shipment and packaging at the original delivery location or the failure to make said items available for inspection or retrieval as needed may invalidate the claim.

Note:
  • Please ensure that all required documentation supporting the claim has been compiled into one .pdf or .zip file (limited to 7MB or less) and is ready for upload. 
  • All DHL Express waybill numbers consist of ten (10) digits. If a valid DHL Express waybill number is not provided, it may delay processing.
  • This form is for DHL Express claims only. For all other DHL Divisions, please click hereExternal Link / New Window
  • Claim FAQs 
  • A copy of the waybill, if available.
  • Documentation supporting the amount claimed- e.g. a vendor/supplier invoice and a retail invoice.
  • If the item was purchased or sold via the Internet, documentation of that transaction is required.
  • Serial numbers, identifying marks, or other information unique to the specific item(s) claimed
Providing all the documents will allow for resolution of most claims within 30 calendar days.
Fields marked with an asterisk (*) are required.
Shipment Information
Please complete the following information related to your claim.
Please select a date if the ship date is known, otherwise leave cell blank.
Enter numerical weight with unit of measure “LB” or ”KG” or “I don’t know”.
Enter numerical weight with unit of measure “LB” or ”KG” or “I don’t know”.

Claimant Information
Please complete the following information regarding who is filing the claim.
Enter associated account number or “I don’t have an account”.
(eg:18002255345 for US)

What is your preferred method for DHL to contact you and acknowledge receipt of this claim? *

What is your preferred method for DHL to contact you and acknowledge receipt of this claim?

Claim Information
Please provide as much detail as possible regarding the missing content or lost shipment. Provide thorough descriptions and amount being claimed for each item.

What is the current status of the shipment?

What is the current status of the shipment?

Was Shipment Value Protection purchased? *

Was Shipment Value Protection purchased?
Enter the total purchased in USD, “I don’t know”, or “No”

Item 1

Item 2

Item 3

Item 4

Item 5

Other Item Being Claimed

Total Claim Amount

Documentation
Note: Attachments are removed when the form generates an error message and must be uploaded again after error correction and before submitting a claim. Failure to provide supporting documents will delay processing.

Please indicate agreement *

Please indicate agreement

Please indicate agreement *

Please indicate agreement
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Information on more than 220 other countries and territories covered by DHL worldwide.