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File a Claim with DHL Express

DHL Express offers a range of claim options to help resolve your specific service issue. Click on the applicable option below to read important information about each type of claim and its requirements and then fill out the online form.
Missing Content or Lost Claim
If you believe your package or any of its contents are missing, we can help.
 
 
Service Claim: Late Arrival
If your items arrived later than our published delivery commitment, we can help.
 
 
Damage Claim
If you believe your package or its contents were damaged in transit, we can help.
 
 
Claims FAQs
If you have questions or need information about a claim, we have answers.
 
 

Have a Billing Issue and Not a Claim?

DHL Express also offers specialized support for invoice-related issues. Simply click on the applicable link to complete the required form and get the process started:
Bill Another Account
Dispute a Charge
Payment Not Applied
Other Billing Assistance