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File a Cargo Claim: Damaged Shipment

A cargo claim is intended for a situation when a shipment was damaged. Only the party that owns the claim rights in the United States (usually the shipper) can submit a claim form. Otherwise, written authorization (termed a “release”) from the claim rights owner is required.

DHL Express reserves the right to inspect, re-inspect, or salvage any damaged shipment of any value when evaluating or resolving a claim. Therefore, all packaging and contents must always be retained until the claim is concluded. All inspections should be done at the original delivery location. Failure by the consignee to retain the original shipment and packaging at the original delivery location or the failure to make said items available for inspection or retrieval as needed may invalidate the claim.

Note:
  • Please ensure that all required documentation supporting the claim has been compiled into one .pdf or .zip file (limited to 7MB or less) and is ready for upload. Review the Items Required
  • All DHL Express waybill numbers consist of ten (10) digits. If a valid DHL Express waybill number is not provided, it may delay processing.
  • This form is for DHL Express claims only. For all other DHL Divisions, please click hereExternal Link / New Window.
Fields marked with an asterisk (*) are required.
Shipment Information
Please complete the following information related to your claim.
Please select a date if the ship date is known, otherwise leave cell blank.
Enter numerical weight with unit of measure “LB” or ”KG” or “I don’t know”.
Enter numerical weight with unit of measure “LB” or ”KG” or “I don’t know”.

Claimant Information

Please complete the following information regarding who is filing the claim.
Enter associated account number or “I don’t have an account”.
(eg:18002255345 for US)

What is your preferred method for DHL to contact you and acknowledge receipt of this claim? *

What is your preferred method for DHL to contact you and acknowledge receipt of this claim?

Claim Information
Please provide as much detail as possible regarding the damaged shipment. Provide thorough descriptions and amount being claimed for each item.

Was Shipment Value Protection purchased? *

Was Shipment Value Protection purchased?
Enter the total purchased in USD, “I don’t know”, or “No”

Item 1

Item 2

Item 3

Item 4

Item 5

Other Item Being Claimed

Total Claim Amount

Documentation
Note: Attachments are removed when the form generates an error message and must be uploaded again after error correction and before submitting a claim. Failure to provide supporting documents will delay processing.

Please indicate agreement *

Please indicate agreement

Please indicate agreement *

Please indicate agreement
Please enter characters exactly as shown with no spaces in between. Case sensitive. Try a new image.