Go Paperless with Electronic Billing

Login to My DHL Express, click Online Billing in the left navigation and select View Online Billing Profile.

Add all of your DHL Express accounts by entering your next export or import account number. Provide the postal code associated with account and click Add to Queue. Continue adding accounts or click Submit Request.

If you choose to pay by credit card, you will be converted to online invoices your credit card is approved.

If you choose secure bank funds transfer, you should receive your first online invoice in about 10-15 days from the completion of registration. (Any paper invoices you receive during the setup process should be paid by check, to the address listed on the paper invoice you received.)

On the Open invoices tab, select the invoice you want to pay, and then click the Schedule payment(s) link.

The automatic payment feature enables payment of your invoices automatically on the due date. Funds are drafted from your checking account or credit card on the date the invoice payment is due.

You can dispute the charges for an individual shipment, or entire invoice. On the Open Invoice tab you can click on the Dispute link and you are able to dispute an entire invoice.

If you click into an invoice and click on the Dispute link, you can dispute individual shipments associated with that invoice. This gives you the option to dispute entire or partial invoices. In either case you will be prompted to provide a dispute reason that will be communicated to DHL Customer Service.

You can change your email address and password on your Profile page. Your login ID cannot be changed.

Please contact a DHL Customer Service Representative for assistance to change your Online Billing status.

You will need Internet access, a web browser and Adobe Acrobat Reader. DHL recommends using Internet Explorer 6.0 or FireFox 1.0 and above to access EzyBill.

Yes, EzyBill supports simultaneous access by multiple users over the Internet.

No, user login credentials are unique and do not allow other users and/or companies to access to your account information. We take utmost care to preserve the privacy of our customer data. We will not share your profile information with any other users or companies.

It is your responsibility to keep your logon credentials confidential and secure. Please notify the DHL EzyBill Administrator immediately if you notice any unauthorized use of your user ID and/or password.

Yes, all of your billing accounts with DHL Express attached to a SAP account can be linked to a specific user delegated by the primary user.

Yes, DHL ensures the security of the customer data by using Secure Socket Layer (SSL) encryption technology for communication. All transactions made with EzyBill use SSL when transferring data.

No, unfortunately, EzyBill does not facilitate the online payment of invoice charges. The DHL Online Billing tool does support online payment of DHL invoices.

The primary user for your company needs to contact the DHL EzyBill Administrator to cancel your registration.
Contact Us

If a shipment is believed to be lost, the first step is to contact DHL Customer Service.
In the event the shipment is not located, a claim may then be filed by completing a claim form and returning it with the requested supporting documentation to DHL.

Note: Adobe Acrobat Reader is required. If you are unable to view or print the online form, please contact DHL Customer Service to receive a copy via fax or postal mail.

If a shipment is missing contents from a delivered parcel or missing pieces of a multi-lot shipment, the first step is to contact DHL Customer Service to initiate a trace.

In the event the missing item(s) are not located, a claim may then be filed by completing a claim form and returning it with the requested supporting documentation to DHL.

DHL Express reserves the right to inspect, re-inspect, or salvage any shipment when evaluating or settling a shortage claim, therefore all packaging and contents must always be retained until the claim is concluded. All inspections should be done at the original delivery location. Failure by the consignee to retain the original shipment and packaging at the original delivery location, or the failure to make said items available for inspection or retrieval as needed may invalidate the claim.

Note: Adobe Acrobat Reader is required. If you are unable to view or print the online form, please contact DHL Customer Service to receive a copy via fax or postal mail.

DHL Express reserves the right to inspect, re-inspect or salvage any shipment, of any value when evaluating or settling a damage claim. Therefore, all packaging and contents must always be retained until the claim is concluded.

All inspections should be done at the original delivery location. Failure by the consignee to retain the original shipment and packaging at the original delivery location, or the failure to make said items available for inspection or retrieval may invalidate the claim.

In the event of a damaged shipment, please note inspections are required on shipments covered by Shipment Value Protection in the amount of $500 or more. If your shipment has Shipment Value Protection at or over this amount, please contact DHL Customer Service to arrange for a damage inspection.

Once DHL has been notified, a claim may be filed by completing a claim form and returning it with the requested supporting documentation to DHL.

Note: Adobe Acrobat Reader is required. If you are unable to view or print the online form, please contact DHL Customer Service to receive a copy via fax or postal mail.