Go Paperless with Electronic Billing
Save time, gain efficiencies and receive your invoices via email with our electronic billing service.
What is DHL MyBill?
Online bill pay with DHL MyBill is the fastest, easiest way to receive, review and pay all of your export and import account invoices from one solution. It’s easy and secure to view your invoice online from any Internet connection.
MyBill is designed for customers who want to eliminate time-consuming paperwork and can't support a complex Electronic Data Interchange billing environment. It combines the convenience of an online interface with the speed and security of credit card or bank transfer payments.
MyBill is designed for customers who want to eliminate time-consuming paperwork and can't support a complex Electronic Data Interchange billing environment. It combines the convenience of an online interface with the speed and security of credit card or bank transfer payments.
DHL MyBill is a secure system within the DHL website. You will need an existing DHL Express account number in order to register.
If you are registered to ship online with DHL Express, simply provide your export account number and the corresponding postal code.
A DHL account is highly recommended, especially if you ship frequently. DHL will offer you a negotiated price savings and the opportunity to pay by monthly invoice. Less frequent shippers can pay by credit card.
We offer three convenient payment options for transport charges.
- Online via DHL MyBill
Login Now
- ACH/Wire
Use our Bank of America ABA Routing and Account: 121000358 / 1233386558; and please submit payment remit information to DHLACH.remit@dhl.com. - By Phone
1-800-722-0081 and select option #2
- By Mail
DHL Express (U.S.A.), Inc.
16592 Collections Center Drive
Chicago, IL 60693
To process your payment, note on the check:
- The remittance that can be found on the invoice
- Or, your DHL Express account number and invoice number
The Invoice Guide details categories and codes found on your international shipping invoice.
If a shipment is believed to be lost, the first step is to contact DHL Customer Service.
In the event the shipment is not located, a claim may then be filed by completing a claim form and returning it with the requested supporting documentation to DHL.
In the event the shipment is not located, a claim may then be filed by completing a claim form and returning it with the requested supporting documentation to DHL.
Note: Adobe Acrobat Reader is required. If you are unable to view or print the online form, please contact DHL Customer Service to receive a copy via fax or postal mail.
If a shipment is missing contents from a delivered parcel or missing pieces of a multi-lot shipment, the first step is to contact DHL Customer Service to initiate a trace.
In the event the missing item(s) are not located, a claim may then be filed by completing a claim form and returning it with the requested supporting documentation to DHL.
DHL Express reserves the right to inspect, re-inspect, or salvage any shipment when evaluating or settling a shortage claim, therefore all packaging and contents must always be retained until the claim is concluded. All inspections should be done at the original delivery location. Failure by the consignee to retain the original shipment and packaging at the original delivery location, or the failure to make said items available for inspection or retrieval as needed may invalidate the claim.
In the event the missing item(s) are not located, a claim may then be filed by completing a claim form and returning it with the requested supporting documentation to DHL.
DHL Express reserves the right to inspect, re-inspect, or salvage any shipment when evaluating or settling a shortage claim, therefore all packaging and contents must always be retained until the claim is concluded. All inspections should be done at the original delivery location. Failure by the consignee to retain the original shipment and packaging at the original delivery location, or the failure to make said items available for inspection or retrieval as needed may invalidate the claim.
Note: Adobe Acrobat Reader is required. If you are unable to view or print the online form, please contact DHL Customer Service to receive a copy via fax or postal mail.
DHL Express reserves the right to inspect, re-inspect or salvage any shipment, of any value when evaluating or settling a damage claim. Therefore, all packaging and contents must always be retained until the claim is concluded.
All inspections should be done at the original delivery location. Failure by the consignee to retain the original shipment and packaging at the original delivery location, or the failure to make said items available for inspection or retrieval may invalidate the claim.
In the event of a damaged shipment, please note inspections are required on shipments covered by Shipment Value Protection in the amount of $500 or more. If your shipment has Shipment Value Protection at or over this amount, please contact DHL Customer Service to arrange for a damage inspection.
Once DHL has been notified, a claim may be filed by completing a claim form and returning it with the requested supporting documentation to DHL.
All inspections should be done at the original delivery location. Failure by the consignee to retain the original shipment and packaging at the original delivery location, or the failure to make said items available for inspection or retrieval may invalidate the claim.
In the event of a damaged shipment, please note inspections are required on shipments covered by Shipment Value Protection in the amount of $500 or more. If your shipment has Shipment Value Protection at or over this amount, please contact DHL Customer Service to arrange for a damage inspection.
Once DHL has been notified, a claim may be filed by completing a claim form and returning it with the requested supporting documentation to DHL.
Note: Adobe Acrobat Reader is required. If you are unable to view or print the online form, please contact DHL Customer Service to receive a copy via fax or postal mail.
