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DHL Parcel Metro

Looking for a local day and time-definite window delivery service that is cost efficient and transparent? DHL Parcel Metro provides a flexible and affordable Same Day and Next Day delivery experience. Enabled through best-in-class technology, consumers have full visibility of their delivery each step of the way, and can provide real-time delivery instructions to their driver…all while maintaining your brand presence.
Features:
  • Automated scheduling & dispatch
  • Various types of proof of delivery (scan, signature, picture)
  • Smart alerts with customized messages
  • Consumer rescheduling capabilities available
  • Merchant branded notifications
  • Complete analytics
  • Shipment Value Protection up to 250 USD
  • Secure consumer real-time communication with courier
  • API available to easily integrate within merchant’s customer service portal
  • Consumer real-time tracking (merchant branded logo)
  • Consumer notifications (SMS) – customizable by merchant
  • Consumer selected delivery window
  • Offers merchants detailed transparency on final mile including geo-coded confirmation, signature and photo POD
  • Electronic consumer feedback
Our focal points are densely populated metro areas in the U.S. DHL Parcel Metro is currently available in Chicago and Los Angeles, with New York coming soon!

Service Levels

Metro Now
2 hour delivery window,
pick-up as late as 7 PM
Metro Same Day
4 hour delivery window *,
cut off as late as noon **
Metro Next Day
(Selected markets)
Cut off as late as
11:59 PM available

*Pre-sorting may be required
**Additional fees may apply


Dimensions & Requirements
Weight / Size Limits
WeightUp to 25 lbs.
DimensionsLength 36” max
Width 24” max
DHL may consider larger parcels – please reach out to our DHL Parcel Metro Team at DHLParcelMetro@dhl.com

     

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