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Domestic Products

Reach customers across the country quickly and cost-effectively.

If you send large quantities of e-commerce orders or other B2C shipments within the U.S., our domestic products offer fast, dependable delivery (and returns) with reduced postage costs. This combination is possible with our expedited shipping process and Workshare partnership with the U.S. Postal Service. Their local carriers handle both final-mile delivery and return pickups, enabling you to reliably reach more than 154 million addresses six days a week.

To learn more about our Domestic products, please view the tabs below:

DHL SmartMail Parcel Plus

Looking for reliable delivery service with shipment visibility? Trust DHL SMARTMAIL PARCEL PLUS from DHL eCommerce, a dependable service that offers flexible shipping options and superior advantages. It’s a full-service residential shipping solution for parcels weighing 1-25 lbs., providing you with pick-up, labeling, sorting and injection into the postal stream for destination delivery.

Features:

  • Choice of three delivery service levels nationwide
  • Flexible pick up times for seamless integration with your business
  • Advanced sorting to secure postal discounts
  • Free end-to-end tracking available through Customer Web Portal
  • Saturday delivery (free of charge)
  • No rural or residential surcharge
  • Easy electronic invoicing
  • Estimated delivery date
  • Email status update alerts
  • Shipment Value Protection coverage up to $100

Optional Services

These optional services can enhance the success of your shipping program:

Online Tools

Our online shipping tools help maximize the efficiency of your mail program—and your business:

Service Levels

Expedited Max
2/3* Postal Days
Expedited
 
2-5 Average Transit Days
Ground
 
3-8 Average Transit Days
*Some remote areas are assigned an Expected Day of Delivery (EDD) of more than 3 days
Dimensions & Requirements
Weight / Size Limits
WeightGround: 1 - 25 lbs.
Expedited: 1 – 15 lbs.
DimensionsLength 27” max
Height 17” max
Width 17” max

Length + Girth ≤ 50"
Packaging
  • Must be securely packaged
  • Must withstand a 3' drop without damage
  • No USPS proprietary marking
  • Must meet USPS machinability requirements
  • Must have a return address
Restrictions
  • Dangerous Goods must be identified and approved prior to shipping
  • Parcels exceeding 50” in Length + Girth (L+2W+2H) will incur additional charges
  • Parcels exceeding 84" in length + girth do not conform with USPS machinability requirements and will be returned to customer.
See full list of restrictions
Notes
  • Consult the Domestic Mail Manual (DMM) for complete descriptions on qualified parcels
  • COD not available

DHL SmartMail Parcel

Your customers demand fast delivery with full visibility—all while mitigating their shipping costs. Meet their expectations with DHL SMARTMAIL PARCEL from DHL eCommerce. Whether it’s apparel, consumer electronics accessories, product samples or any other qualified item under one pound, parcels reach your customers quickly and reliably with DHL SMARTMAIL PARCEL.

Features:

  • Choice of three delivery service levels nationwide
  • Flexible pick up times for seamless integration with your business
  • Advanced sorting to secure postal discounts
  • Free end-to-end tracking available through Customer Web Portal
  • Saturday delivery (free of charge)
  • No rural or residential surcharge
  • Easy electronic invoicing
  • Estimated delivery date
  • Email status update alerts
  • Expedited Max shipments include Shipment Value Protection up to $100

Optional Services

These optional services can enhance the success of your shipping program:

Online Tools

Our online shipping tools help maximize the efficiency of your mail program—and your business:

Service Levels

Expedited Max
2/3* Postal Days
Expedited
 
2-5 Average Transit Days
Ground
 
3-8 Average Transit Days
*Some remote areas are assigned an Expected Day of Delivery (EDD) of more than 3 days
Dimensions & Requirements
Weight
1 - 16 oz.
Dimensions
Length 27” max
Height 17” max
Width 17” max

Length + Girth ≤ 50"
Qualified Mail
Does not contain First-Class Content (DMM333.2.0)
  • Bills or statements (product invoices allowed)
  • Personal information
  • Handwritten material
  • Dangerous Goods must be identified and approved prior to shipping
  • Parcels exceeding 50” in Length + Girth (L+2W+2H) will incur additional charges
  • Parcels exceeding 84" in length + girth do not conform with USPS machinability requirements and will be returned to customer.
Notes
Consult the Domestic Mail Manual (DMM) for complete descriptions on qualified machinable or irregular parcels.

DHL SmartMail Parcel Return

As a retailer, you know returns are a daily reality. However, they don’t have to be a daily hassle. Are you seeking to simplify and expedite your returns process? DHL SMARTMAIL PARCEL RETURN from DHL eCommerce is your ideal solution. It reduces the complexity of processing returns while providing end-to-end visibility through our Customer Web Portal. With a simple pricing structure, both you and your customers can benefit from hassle-free, fast and reliable return shipping.

Product Features

All of our DHL SMARTMAIL PARCEL RETURN products include the following standard features:
  • Multiple return label options for your customers: pre-printed labels, call for labels, or print online
  • Tracking on every return piece from postal injection to delivery at your return consolidation center
  • Customer Web Portal access to monitor key trends and specific return reasons
  • Direct injection into the USPS network
  • Delivery six days a week
  • Simple pricing structure
  • Insurance coverage included
  • Pre-alert/ returns notifications
  • No minimum volume requirements
  • No fuel or residential surcharges
  • Estimated Delivery Date
  • Shipment Value Protection coverage up to $100. Need coverage above $100? Find out more

Return Label Solutions

Let us help you streamline your returns and select the solution (or combination of solutions) that works best for you. With PARCEL RETURN LIGHT, PARCEL RETURN PLUS, and PARCEL RETURN GROUND you have six standard label solutions to choose from.

Online Tools

Our online shipping tools help maximize the efficiency of your mail program—and your business:

Service Levels

Plus
1-3 Average Transit Days
Light
2-4 Average Transit Days
Ground
3-8 Average Transit Days
Dimensions & Requirements
Weight
PARCEL RETURN LIGHT
(First-Class®)
< 16 oz.
PARCEL RETURN PLUS
(Priority Mail®)
25 lbs. and under
PARCEL RETURN GROUND
(Ground Service)
25 lbs. and under

 

Tracking

Full visibility from label creation to final delivery

Qualified Mail
  • Cannot contain First-Class® Content. (This restriction is only for PARCEL RETURN GROUND.)
  • May contain any mailable matter.
  • Most hazardous materials cannot be shipped.
Dimensions
Up to 84" in combined length and girth

DHL SmartMail Flats

Does your business send brochures, newsletters, annual reports, proxies or enrollment kits? If your mailings include these items and weigh between one ounce and one pound, DHL SMARTMAIL FLATS is the ideal solution from DHL eCommerce that moves mail pieces with precision through a quality controlled process.

Features:

  • Choice of two delivery service levels nationwide
  • Flexible pick up times for seamless integration with your business
  • Advanced sorting to secure postal discounts
  • Each mail piece is encoded with an indicia and unique identifier
  • Saturday delivery (free of charge)
  • No rural or residential surcharge
  • Easy electronic invoicing

Optional Services

These optional services can enhance the success of your shipping program:

Online Tools

Our online shipping tools help maximize the efficiency of your mail program—and your business:

Service Levels

Expedited
2-5 Average Transit Days
Ground
3-8 Average Transit Days
Dimensions & Requirements
Weight / Size Limits
Weight1 - 16 oz.
Height5" - 12"
Length6" - 15"
Thickness0.009" - 0.75"
(uniform thickness within 0.25")
Qualified Mail
Does not contain First-Class Content (DMM333.2.0)
  • Personal correspondence
  • Bills or statements (product invoices allowed)
  • Personal information
  • Handwritten material
Must not contain Hazmat
Flexibility
Meets standards in DMM201.4.3
  • Must not have box-like features, internal or external
  • Must be rectangular with four square corners
  • Must flex 1" if less than 10"
  • Must flex 2" if 10" - 15
Packaging
Approved polywrap vendor or envelope
Notes
Consult the Domestic Mail Manual (DMM) and the USPS Customer Support Rulings for complete descriptions on qualified automated flat mail.

DHL SmartMail Bound Printed Matter

Do you send marketing materials, publications or manuals? Are these items stapled, glued, stitched or spiral-bound? If one or several together weigh between 6 oz. and 15 lbs., they qualify as Bound Printed Matter. DHL SMARTMAIL BOUND PRINTED MATTER from DHL eCommerce is a full-service solution that moves these mail pieces with precision through a quality controlled process.

Features:

  • Choice of two delivery service levels nationwide
  • Flexible pick up times for seamless integration with your business
  • Advanced sorting to secure postal discounts
  • Free end-to-end tracking available through Customer Web Portal
  • Saturday delivery (free of charge)
  • No rural or residential surcharge
  • Easy electronic invoicing
  • Estimated delivery date
  • Email status update alerts

Optional Services

These optional services can enhance the success of your shipping program:

Online Tools

Our online shipping tools help maximize the efficiency of your mail program—and your business:

Service Levels

Expedited
2-5 Average Transit Days
Ground
3-8 Average Transit Days
Dimensions & Requirements
Weight / Size Limits
Weight6oz - 15 lbs.
DimensionsLength 27" max
Height 17" max
Width 17" max

Length + Girth ≤ 50"
Qualified Mail
Meets requirements in DMM263.3.0
  • Permanently bound
  • 90% imprinted
  • Non-print may not exceed 25% of the BPM piece
Does not contain First-Class Content (DMM333.2.0)
  • Bills or statements (product invoices allowed)
  • Personal information
  • Handwritten material
  • Must not contain Hazmat
  • Parcels exceeding 50” in Length + Girth (L+2W+2H) will incur additional charges
  • Parcels exceeding 84" in length + girth do not conform with USPS machinability requirements and will be returned to customer.
Packaging
Must be packaged securely
  • Cardboard
  • Strong polywrap
  • Shrink-wrap
  • Must withstand a 3' drop without damage
Must be USPS machinable
Notes
  • Consult the Domestic Mail Manual (DMM) for complete descriptions on qualified automated bound printed matter.
  • Ground service level is available in select locations only.