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Import Customer Master File

DHL Express maintains Import Customer Master Files on behalf of regular customers to assist them with Customs import clearance process. This form may be used to create a new file or update an existing file.
  • To create a new file by submitting this form, please review and submit acceptable proof of an IRS number
  • To support multiple locations with this file, upload an Excel spreadsheet with a name and address for each location
Following are examples of information that may be included in this file.
Please complete the form below to provide DHL contact information and specific import instructions related to the clearance of your shipments. The information provided will be kept on file for future shipments.
Note: Shipments currently in transit are not modified by this form. Support for shipments in transit can be received at Clearance On Demand
Fields marked with an asterisk (*) are required.

File Requestor Details

Please complete the following fields.
eg: +1 800 225 5345 for US

File Screenshot Request

Clearance Process Information

Please complete the following fields with the standard information that may be applied to the majority of your shipments.
eg: +1 800 225 5345 for US

Relevant Details and Instructions

Please provide typical details and instructions that may be applied to the majority of your shipments.

Upload supporting documentation.

Click the button. Then, select your Zip file under 3MBs and click Open.
Note: Attachments are removed when the form generates an error message.

Please indicate agreement *

Please indicate agreement
Please enter characters exactly as shown with no spaces in between. Case sensitive. Try a new image.