Go straight to the top – We want to hear from YOU!

At DHL Express we are committed to providing high quality service and we strive to get it right the first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. Likewise, sometimes our service absolutely amazes our customers. Either good or bad, Ian Clough (CEO, DHL Express US) and Rod Card (Senior Director Customer Service, DHL Express US) want to hear your feedback first-hand. We promise to respond to your feedback within one business day.

Understanding how you feel about the service you’ve received is vital in helping us shape our business and improve your customer experience. We appreciate you taking the time to tell us about your DHL experiences.

If you need shipping or tracking assistance, or have a general inquiry, please contact our Customer Service team. You can reach Customer Service by calling 1-800-225-5345 or via an online form at our Contact Us page.