Contact: DHL Express

DHL Express support services are customized to meet your needs. Please complete the form below for general inquiries or contact our Customer Service center 800-CALL-DHL.

To manage your DHL shipping account, please select the most suitable Billing Assistance form. Or, receive Technical Support by choosing the corresponding form for your DHL shipping solution.

All fields marked with an asterisk (*) are mandatory.

General Inquiry Type *

Tracking
Tracking Number

Rate and Transit Time Quote

Feedback

Complaints

Pickups

Other

Supplies

Your Name *

Email Address *

Retype Email Address *

Postal Code

Location *

Telephone Number *

Account Number

Comments *

If you would like to learn more about how DHL uses your personal data, please read our Data Protection Statement.

View Data Protection Statement

We are here to help you, call us if you need immediate assistance.

General Customer Service
1-800-CALL DHL (1-800-225-5345)

Opening Times

Monday - Friday	04:00 - 22:00 PDT
Saturday	04:00 - 18:00 PDT
Sunday	Closed

For assistance 24 hours a day, please use our self-serve applications for rate quotes

, scheduling a pickup

, and tracking.

The DHL automated system is a speech and touch tone enabled service that allows callers to perform various self-service transactions.

The numbered prompts to choose from are:
1. Schedule a pickup
2. Track a package
3. Billing question
4. Find a drop-off location
5. Ask about something else
6. Spanish (must say Español)
7. Get a rate or transit quote
8. Delivery notice
9. Hear news about DHL
0. Representative

DHL Customer Service Representatives are always standing by with help or additional information (price quotations, other queries). Simply press “0” or say “representative” at any time. Your call will be instantly transferred to a friendly, knowledgeable Customer Service Representative, along with any information you have already keyed in, so you don't have to do it all again.

Attempted Delivery Inquires
1-888-2-RETURN (1-888-273-8876)

Holiday Schedule

DHL wants you to be confident in your service decisions during the business times of the year for the shipping industry. We work hard to continue to keep you informed and deliver to commitment.

Important Dates

The following dates detail the holiday schedule for DHL operations in the United States. No pickup or delivery service is provided for these holidays.