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Help and Support

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We are here to help you, call us if you need immediate assistance.
General Customer Service
1-800-CALL DHL                                        (1-800-225-5345)
This phone number is for customers calling within the United States to schedule a pickup, track a shipment, get a transit time and rate quote, find a drop off location or ask about something else.
Opening Times
Monday - Friday5:00 a.m. – 9:00 p.m. MST
Saturday6:00 a.m. – 5:00 p.m. MST
Additional DHL Express Support
The following teams may be contacted directly for associated topics. Hours of operation vary.
Attempted Delivery Notices1-888-273-8876
Billing Assistance1-800-722-0081
Claims Department1-800-273-4530
Clearance On Demand1- 866-915-5700
Dangerous Goods1-866-817-3794
Service Point Partners1-844-697-7377
Technical Support1-800-527-7298
Are You in Another Country?
Our network includes over 220 countries. To speak with a DHL Express Customer Service Representative in another country, please select a country from the drop down menu and click “Go” to receive the local contact information.
For assistance 24 hours a day, please use our self-serve applications for rate quotes, scheduling a pickup, and tracking.
View the United States DHL Express Holiday Schedule

Important Dates

The following is the holiday schedule for DHL Express operations. No pickup or delivery service is provided on these dates.

Memorial DayMonday, May 27, 2019
Independence DayThursday, July 4, 2019
Labor DayMonday, September 2, 2019
Thanksgiving DayThursday, November 28, 2019
Christmas DayWednesday, December 25, 2019
New Year’s DayWednesday, January 1, 2020
DHL holiday schedules vary by country and international holidays may have an impact on transit time.

Your Simplified Holiday Solution

If you’re planning on going away for the holidays, take advantage of DHL Express Holiday Hold Service