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Help and Support

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We are here to help you, call us if you need immediate assistance.
General Customer Service
1-800-CALL DHL                                        (1-800-225-5345)
This phone number is for customers calling within the United States to schedule a pickup, track a shipment, get a transit time and rate quote, find a drop off location or ask about something else.
Opening Times
Monday - Friday6:00 AM – 7:00 p.m. AZ Time*
SaturdayClosed
SundayClosed
*Arizona (AZ) does not observe Daylight Savings Time
 
Additional DHL Express Support
The following teams may be contacted directly for associated topics. Hours of operation vary.
Attempted Delivery Notices1-888-273-8876
Billing Assistance1-800-722-0081
Clearance On Demand1- 866-915-5700
Dangerous Goods1-866-817-3794
Service Point Partners1-888-262-4462
Technical Support1-800-527-7298
 
Are You in Another Country?
Our network includes over 220 countries. To speak with a DHL Express Customer Service Representative in another country, please select a country from the drop down menu and click “Go” to receive the local contact information.
For assistance 24 hours a day, please use our self-serve applications for rate quotes, scheduling a pickup, and tracking.
View the United States DHL Express Holiday Schedule

Important Dates

The following is the holiday schedule for DHL Express operations. No pickup or delivery service is provided on these dates.

Memorial Day
Monday, May 25, 2020

Independence Day
Saturday, July 4, 2020

Labor Day
Monday, September 7, 2020

Thanksgiving Day
Thursday, November 26, 2020

Christmas Day
Friday, December 25, 2020

New Year’s Day
Friday, January 1, 2021

DHL holiday schedules vary by country and international holidays may have an impact on transit time.

Your Simplified Holiday Solution

If you’re planning on going away for the holidays, take advantage of DHL Express Holiday Hold Service