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| Yes, as of March 29th, 2009, you will notice some slight changes to the DHL global standard shipment label produced in WebShip/CorporateShip. This change is part of an overall program to standardize our processes, products and services on a global scale to significantly improve DHL’s international service and your ability to track packages! This change corresponds with other adjustments made to the shipment preparation screen and address book in WebShip/CorporateShip. Please click here for a sample of the old and new labels. |
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DHL WebShip/CorporateShip shipping labels are displayed for printing as an Adobe Acrobat pop-up. If a customers’ browser uses a pop-up blocker, they will need to disable this feature to view and print their DHL shipping label.
If your customer has problems printing a shipping label, please advise them to first attempt to disable their pop-up blocker prior to contact the DHL service desk.
Additionally, if you experience difficulties with the sides of the label being cut off when printing; verify that Page Scaling is turned off. To confirm:
- Choose print from the File menu Adobe Acrobat Reader
- Under Page Handling, select “None” for Page Scaling
- Select Print
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| You may bill your shipment to the receiver's account number when you are a registered DHL account holder. Select the Bill receiver option in the “How would you like to pay for your shipment?” section when preparing your shipment. If you are not a registered DHL account holder you may open a DHL account or activate your existing account online. |
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| You can do this by creating a “mailing list”. Click on “Address Book” in the left navigation on the “Prepare a Shipment” page. From this page, choose “Create Mail List”. You can choose up to 50 mail list recipients to each mail list you create, along with a mail list ID and the default settings for that mail list. Once you have created your mail list, click on “Manage mail list” in the left navigation under “Address Book”. Select the mailing address in the list to which you would like to send your shipments and click “Ship”. Complete the shipment details and print the shipments. |
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| To find the shipments that you have created online within the last 90 days, click on “View my shipment history” from the home page under the My Services menu. You can also view and report on past shipments by selecting the Shipment history menu option on the left side of the Prepare shipments page. |
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| Create a multi-piece shipment on the Prepare shipment page by selecting the package quantity, which can be found under "What are you shipping?". You may choose to enter the total weight for all packages or to enter weight and dimensions for each package individually using the checkbox indicator. Multi-piece shipments are limited to 25 packages or less. Use the Copy my last shipment feature on the Prepare shipment page to prepare additional waybills exceeding the 25 package limit. |
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| You can find your previous shipments by selecting either the Shipment history or Pending shipments link on the left side of the Prepare shipment page. Note that shipments are only kept in the shipment history or pending shipments for 90 days. You may also have more then one user ID per account so be sure you have logged in with the correct user ID. |
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| Yes, simply go to the homepage before logging into the site and select the Sign up now link on the left side of the page. Next select the second option, “I already have a DHL account and would like to use it online.” After entering the account number and zip code fill in the rest of the form and click Register. |
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When an error is found on the page the following message will be displayed at the top:
The field that contains the error will be identified with a yellow triangle, the field will be highlighted in yellow and the specific error will appear below the field in bold text.
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To void (cancel) a shipment prior to Day End (7:00pm local time in most cases. If you are using CorporateShip consult your Corporate Administrator), do the following: - On the Prepare a Shipment page, click Pending Shipments on the left of the page
- Select the shipment you want to void and then click void
If it is past Day End please contact customer service.
Note: All printed airway bills are invoiced unless they are manually voided. |
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| No. Manual waybills cannot be downloaded from the site. You may however register by selecting the Sign up now link on the left side of the homepage. Once registered you can create your waybill online Using DHL WebShip. |
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| Please use the Locations application to find the DHL Drop Box or Drop Off facility nearest to you, as well as the pickup time. Or Contact US. |
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| The Rate Calculator tool will help you get shipping rates on the web. You can access the tool by clicking the Rates Tab on the top navigation menu. |
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| Please use the web site's Supplies application. Air Express Supplies are provided free of charge. If the supplies you need are not available online or you need larger quantities, please Contact US. |
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There are two ways to schedule a pickup on dhl-usa.com:- Choose “Schedule a Pickup” from the “Ship” drop down menu on the home page. Complete the online form and submit it.
- During the online shipment preparation process, you can choose to schedule a pickup in the “Do you need anything else” section, Section 5.
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| No. Pickups must be scheduled at least one hour in advance. |
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| DHL does not accept COD shipments. |
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| You may ship Hazardous Material via Web/CorporateShip. Follow the instructions and complete the Declaration of Dangerous Goods form and then select the Hazardous materials check box on the Prepare shipment page in section 5 Do you need anything else? |
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Windows:
FireFox 1.0+
MS IE 6.0 +
Mac:
FireFox 1.0+
Safari 1.0 + |
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