Existing service
charge/surcharge
name | New service
charge/surcharge
name | Definition |
| Rebills | Change of
Billing Instruction | Customers may request reassignment of transportation charges to a different billing account number. This surcharge also applies when the billing account number is omitted from the waybill or an incorrect account number is provided. This charge also applies to the conversion of Transport Collect rates to IMPORT EXPRESS WORLDWIDE rates; when the account holder requests a restated invoice for one or more shipments, e.g. from "cash" to account payment terms; when the account holder requests a change to an account number different than the one stated on the waybill; or when the account holder requests a change to a new billing entity. The change of billing instruction surcharge is $10.00 per waybill and will be included with the transportation charges on the invoice to the revised payer. If DHL was at fault, the surcharge will not be assessed. |
| Hazmat Handling Charge | Dangerous Goods | Under some circumstances DHL can carry acceptable quantities of dangerous goods or hazardous materials. Packages containing dangerous goods or hazardous materials will be assessed a $65.00 service charge per package. Additional charges may apply. To find out more call the DHL International Dangerous Goods Hotline at 1-866-817-3794. |
| Delivery Duty Service | Duties and Taxes Paid | This is an administrative charge for invoicing duties and taxes to the shipper, or an entity in a country other than the destination. Billing of destination duties and taxes to a third party in destination or a third country requires prior arrangement and a DHL payer account number. To aid in the identification of DTP shipments, the shipper should note Duties and Taxes Paid in the “Description of Contents” box on the waybill and also on the Commercial Invoice. A service charge of $15.00 per shipment will apply. |
| Residential Delivery | Non-Standard Delivery | A surcharge of $2.30 per shipment will apply for any non-scheduled delivery requests, outside of the normal delivery cycle, and to all shipments to residential areas. |
| On Demand Pick Up | Non-Standard Pickup | A surcharge will be applied for any non-scheduled shipment collection request that is outside the standard pickup cycle. A $4.00 surcharge per waybill will apply for customers who call their pickup requests into Customer Service or request them via the web. This surcharge will not apply if the shipment is dropped off at a DHL Express service center or drop box location. |
| Excess limit Weight (150) | Non-Standard Shipment | This surcharge applies to shipments that exceed weight and size limitations or those that require exceptional handling due to their shape. DHL will apply a surcharge of $50.00 for any single piece in a shipment that is at or above the non-conveyable weight of 70 kg or 150 lbs (actual or dimensional weight per package). |
| Iraq/Afghanistan Security | Security Services | This surcharge is for shipments to Iraq and Afghanistan (other than those tendered by a government agency) which will incur a security surcharge of 10% of the transportation charge. |
| Waybill preparation | Shipment Preparation | This service charge will be applied for preparation of the physical shipment and of any non-customs related transportation documentation, on behalf of the shipper or account holder (e.g. waybill preparation) services provided by DHL on behalf of the customer. DHL will apply a $10.00 service charge per waybill prepared. |
DAO Signature, Adult Signature,
Signature Preferred,
Signature Required | Signature Service | Upon the shipper’s request, DHL will obtain a signature from the named receiver at the delivery address and then transfer this signature to the sender as proof of delivery, for an additional charge of $2.50 per shipment. A signed Attempted Delivery Notice and Signature on File are not valid for this service. |
| Weekly Service Fee | Monthly Service Charge | For customers requiring regular DHL service a monthly service charge of $36.00 will apply. |
