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| EasyShip Professional is DHL's software only PC based shipping software. EasyShip Professional allows you to process shipments locally for faster processing. EasyShip Professional is connected to DHL via a high-speed internet connection or via modem. |
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EasyShip Professional is a CD, which is loaded onto customer owned hardware.
EasyShip Professional Plus is DHL's turnkey PC based system that uses DHL provided hardware. |
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| Yes. If you do not have a DHL account number you will not be able to use EasyShip Professional. |
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| Contact your DHL Account Representative. Once your request is completed, you will receive your EasyShip Professional CD within ten working days. |
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| You may purchase peripherals via www.dell.com/dhl at a discount. |
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Your PC must meet the following minimum system requirements:
Pentium class processor rated at 733 MHz or higher. (Recommended: Pentium class processor rated at 2.4 GHz or higher.)
Depending on individual system configurations, higher processor speeds and additional RAM may be required to achieve satisfactory results.
256 MB (Recommended: 512 MB)
Minimum of 700 MB of free disk space is required for installation of EasyShip Professional.
4x minimum speed
VGA monitor with screen resolution of 1024 x 768 or higher is recommended
Microsoft mouse or compatible pointing device
DSL, cable, T1 or T3
Only required if you do not have high speed internet access.
Windows PostScript compatible laser printer with 300 DPI minimum, or a thermal label printer that uses the Eltron Programming Language (EPL)or the Zebra Programming Language (ZPL). The DHL Zebra ZP550 or the Zebra 2844 thermal printer is recommended.
Windows PostScript compatible laser printer or equivalent recommended
You must have Windows XP Professional, Windows XP Home Edition, or Windows 2000/2003 (SP4). Note: Windows XP Professional 64 Bit Edition is not supported.
Microsoft Internet Explorer 5.5 or higher
Only required if you are communicating via modem.
You must have local administrative rights to your PC to install EasyShip Professional. |
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| Presently, Windows XP Professional, Windows XP Home Edition, or Windows 2000/2003 (SP4) are supported. |
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| EasyShip Professional is presently certified to work with the DHL Zebra ZP550, 2844, and 2348 thermal label printers, which must use the Eltron Programming Language (EPL). PostScript laser printers and printers using the Zebra Programming Language (ZPL) are also supported. |
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| Application and connectivity support is provided by the DHL Service Desk at 800-527-7298. |
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| Updates, when available, are automatically downloaded to the EasyShip Unit. |
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| High-speed Internet is the preferred method of connection. However, modems are supported. |
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| Yes. Note: User names must not contain any spaces. |
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| No. However, under certain conditions, the DHL Service Desk may ask you to log on as administrator when troubleshooting. |
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| Cyclone Activator is a type of secure file transfer software. It is a program that encrypts data, and then transfers it to DHL's tracking and billing systems. Cyclone Activator is installed during the EasyShip Professional installation. Note: Cyclone is not required for dial-up connections. |
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| Call the DHL Service Desk at 800-527-7298. Service Desk personnel will perform certain diagnostic tests. In certain circumstances you may be escalated to a more specialized department. |
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| Possibly. Please refer to the EasyShip Professional Installation Booklet for more information. If necessary, contact your IT/Network Administrator for guidance. |
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| InstallShield is used to download and install EasyShip upgrades. Accordingly, you will need to make sure your firewall is configured to grant full access to the following two InstallShield components - agent.exe and ISDM.exe. |
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| No. A separate CD with a unique waybill key must be requested for each PC. |
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EasyShip requires the use of local services that use local user names and passwords. In order for EasyShip to use network based printers or domain network based printer shares, you will need to gain the assistance of your company's IT/Network administrator.
will need to perform the following steps:
- Install EasyShip as described in the install guide.
- Provide EasyShip PERMANENT credentials (logon and password) for network resources. to prevent any down time and confusion going forward.
- but accessing domain based resources (that is, printers with specific user names and passwords), do one of the following:
- Configure the requested printer to allow EasyShip access.
- Configure the EasyShip machine to have access to the printer.
The preferred method is to allow EasyShip access to the resource.
- , add the machine to the domain.
One factor to consider when placing a machine on the domain: the domain user must be added as the local administrator.
- Share out the network printer or domain printer share needed by EasyShip.
- Open the Administrative Services window. (.)
- Double-click .
- On the DHL SwiftShip Service properties window, click the tab, and then click .
- Enter the network credentials that EasyShip is to use for accessing the network resources, and then click .
- Dismiss the properties window and then restart the DHL SwiftShip Service.
If the network credentials are valid and accepted, the restart will occur without issue. If the credentials are not valid, the service will not start. Go back to Step 9 and re-enter the correct credentials.
- Share the printer on the EasyShip machine. There are several methods for doing this. Two methods are detailed below:
Type the server name or into an Explorer or Internet Explorer Location bar and press enter.
If the resource exists without you having to logon, you should have no access issues going forward. If you do experience issues, see steps 3 and 4.
When you are able to access the server, double-click the printer you are trying to access in the Explorer window. You will be prompted to add the driver, if it does not exist. Otherwise the printer will be added to your local printers as a network based printer.
Access the printer or printer share through the network neighborhood and double-click to add. Some searching may be required to find this resource.
- Once the printer has been added and the DHL SwiftShip Service has a valid logon, you will be able to select the printer for EasyShip use by using the EasyShip User Interface. (On the EasyShip menu, click to access the printer selection dialog.)
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| There is no difference. The same program code is used for both products so the available functionality is the same. |
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| Ensure that your printer is switched on and that the cable connections are correctly seated. Next, verify that your printer settings are correct. To do so, navigate to Start > Control Panel > Printers and Faxes, and then configure your printer. Your document printer must be set as the default printer. |
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| EasyShip will automatically replenish waybill ranges when they reach the defined low water mark. If retrieval is not successful call the DHL Service Desk at 1-800-527-7298. |
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| Rate and route files are automatically downloaded as needed. |
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| Yes, we have three methods of filing: Self file, AES WebLink, and DHL to file. |
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| Visit www.aes.gov to learn more about filing and rules and regulations regarding export shipments. |
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All waybills printed by DHL shipment automation tools* are invoiced, unless they are properly voided. Each system has unique voiding processes and time frames that must be followed to prevent billing for shipments that are not sent. Please see below for shipment voiding procedures specific to EasyShip Professional. For immediate technical assistance, please call 1-800-527-7298.
To void a shipment in EasyShip Professional, do one of the following:- Open the shipment, and on the Edit menu, click Void.
- In the Shipment History list, right-click a shipment that has a status of Shipped, and then select Void on the shortcut menu.
*WebShip®, CorporateShip®, EasyShip® Connect, EasyShip® Professional, EasyShip® Professional Plus and EasyShip® Enterprise |
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| In the event that you are invoiced for a shipment that was not sent or voided, please contact the DHL Customer Finance Support Center (CFSC) at 1-800-CALL DHL (225-5345). |
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