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| EzyBill provides an environmentally-friendly solution to manage your DHL account. It is a paperless, faster and more up-to-date way of keeping track of your financial transactions with DHL. Key features of EzyBill are: - Receive email notification of new invoices
- View and download copies of all invoices, including corresponding documentation in PDF format
- Download invoice and shipment transaction data in spreadsheet format
- Query and submit disputes in real time at the waybill and invoice level
- Designate a company administrator to create new logins for multiple internal users
- Review invoice balances 24/7, 365 day a year from the convenience of your desktop
- Access invoice and shipment documentation images for up to 12 months
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| You require Internet access, a web browser and Adobe Acrobat Reader. DHL recommends using Internet Explorer 6.0 or FireFox 1.0 and above to access EzyBill. |
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| Yes, EzyBill supports simultaneous access by multiple users over the internet. |
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| No, user logon credentials are unique and do not allow other users and/or companies to access to your account information. We take utmost care to preserve the privacy of our customer data. We will not share your profile information with any other users or companies. However, it is your responsibility to keep your logon credentials confidential and secure. Please notify the DHL EzyBill Administrator immediately if you notice any unauthorized use of your user ID and/or password |
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| You can contact the DHL EzyBill administrator at: Einvoicinghelp@dhl.com |
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You will need the following details to register for EzyBill:- A valid e-mail address
- Your DHL account number(s)
- Your contact details
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| The primary user for your company needs to contact the DHL EzyBill administrator at Einvoicinghelp@dhl.com to cancel your registration. |
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| Yes, all of your billing accounts with DHL which is attached to an SAP account can be linked to a specific user delegated by the primary user. Addition and deletion of accounts are to be administered by primary user. |
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| Yes, DHL ensures the security of the customer data by using Secure Socket Layer (SSL) encryption technology for communication. All transactions made with EzyBill use SSL when transferring data. |
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| After you login to EzyBill, select Account Information on the top menu navigation and select Statement of Account from the left side navigation. Select SAP Account # and click Go to view the Statement of Account. |
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| Account summary information can be retrieved real time. |
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| You can view open invoices through Account Summary and Advanced Search. |
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| Click on the icon to the right of any of the column headings, such as Billing Account #, Invoice #, Invoice Date, Due Date, Document Type or Amount to display the information in the order requested. |
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| After you logon to EzyBill, you can view waybill details either in the Account Summary screen or in the Advanced Search screen. Click the Air WayBill number link in the search table for waybills. The waybill details will be displayed. |
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| No, once an invoice is paid, the transactional invoice data will not be available in EzyBill. However, users will be able to query and view copies of their historical invoice and back-up documentation images. |
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You can view waybill details and invoices by using any of the methods below:- Click Account Information in the top navigation and select Account Summary in the left side navigation. Select the SAP Account # and click Go. Select Open Items tab for viewing Invoice details and select Unbilled Air WayBills tab for viewing Unbilled waybill details.
- Click the Advance Search link which is available on the left side of the screen. Select Invoices tab for viewing Invoice details and select Air WayBills tab for viewing waybill details.
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Yes, you can view both the DHL Custom Duty invoice and corresponding entry documentation using the method below:- Click the Advance Search link which is available on the left side of the screen. Select the Invoices tab for viewing Invoice details and select the Air WayBills tab for viewing waybill details. Once the waybill detail line is displayed, click the View Image option and a new selection box will appear. Choose the toggle button Customs Duty Document and press Display to view an image of the customs Duty document.
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| No, unfortunately this release of EZYBILL does not facilitate the online payment of invoice charges. The DHL Online Billing tool does support online payment of DHL invoices. |
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