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DHL offers wide range of billing solutions to suit your needs. Trade in your paper invoices, and use our electronic invoicing and remittance tools to streamline and automate your billing process. CLICK HERE TO LEARN MORE.
If you are an online billing customer, please click here. |
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| DHL is enhancing paper-based invoices with more information such as full shipment capture details. To understand domestic and international invoices pleaseclick here. |
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| Get information about the standard DHL terms and conditions. Please click here for more details. |
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| Submit a request for copy of your original or corrected invoice. Please click here. |
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| Please write to us and select the ‘Dispute a charge’ or ‘Refund for Overpayment’ option to request the adjustment or refund. Or, Contact Us for assistance. To ensure your requests are properly processed, be sure to include a valid DHL account number and relevant shipment details. |
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| Yes, DHL also provides you the option to charge shipments to a receiver or third party other than the shipper account. When preparing your waybill, enter the appropriate payment option and be sure to include a valid DHL account number for the receiver or third party. |
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| Yes. Using Online Billing, you can receive encrypted invoices by email, view invoices, and make payments online. View the Online Billing Demo for a complete explanation of all the advantages and features of Online Billing. |
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| DHL requires that invoices be paid within 15 days from the date of the invoice. Outstanding balances not paid within 30 days of the invoice date may be subject to a late fee of either 5% of the balance, or a $5 minimum. |
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| Please remit your payment to the address shown on your DHL invoice. |
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| Please write to us and select the Waybill reinvoice option to request the bill-to account be changed. Or, Contact Us for assistance. To ensure shipments are properly billed, be sure to include a valid DHL account number for all Bill Sender, Bill Third Party and Bill Receiver shipments. |
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| Please write to us and select the Payment was not applied option to request that the payment be applied to your account. Or, Contact Us for assistance. To ensure payments are properly applied, please be certain to pay the full invoice amount, include the remittance stub and the invoice number with your payment. |
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