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Contact


DHL Global Mail United States

If you expect a parcel sent by DHL we offer you the following options to check the status of your parcel :

DHL Global Mail US trackingExternal Link / New Window
For DHL Global Mail shipments sent from the USA (Parcel ID: GM followed by 16 digits)
DHL DE trackingExternal Link / New Window
For shipments sent from Germany
DHL Global Mail ASPAC trackingExternal Link / New Window
For DHL Global Mail shipments sent from Asia Pacific ( Parcel ID: always starting with P – e.g. P5938273ACT1404 – field: DGM Item# )
DHL Express tracking
For shipments sent from any country worldwide ( Parcel ID: 10 digits)

In case you received a dedicated link from your shipper please use this link to track your parcel. If you have not received a parcel ID, please contact your shipper to ask for the status of your shipment.


Track and Trace


Delivery


Complaints

Do you have an inquiry about DHL Global Mail products and services? Our customer service will be happy to help.

DHL Global Mail only serves business customers with frequent international shipments. Private customers can send their international shipments via the local post office or contact DHL Express.
Please fill out the form below and we get back to you.
All fields marked with an asterisk (*) are mandatory.
If you would like to learn more about how DHL uses your personal data, please read our Data Protection Statement.



Please call us if you need immediate assistance.

Customer Service
1.317.554.5191

For quality and training purpose calls may be monitored and recorded.

Opening Times

Monday-Friday8AM ET - 9PM ET
SaturdayClosed
SundayClosed

Please note that General Customer Service will be closed on the following Holidays:
  • Thanksgiving Day - Thursday, November 27, 2014
  • Christmas Day - Thursday, December 25, 2014
  • New Year's Day - Thursday, January 1, 2015