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Contact: DHL Express

DHL Express support services are customized to meet your needs. Please complete the form below for general inquiries or contact our Customer Service center 800-CALL-DHL.
To manage your DHL shipping account, please select the most suitable Billing Assistance form. Or, receive Technical Support by choosing the corresponding form for your DHL shipping solution.

All fields marked with an asterisk (*) are mandatory.

General Inquiry Type *


If you would like to learn more about how DHL uses your personal data, please read our Data Protection Statement.
We are here to help you, call us if you need immediate assistance.
General Customer Service
  1-800-CALL DHL                                             (1-800-225-5345)
  The phone number above is for customers calling within the United States.
  For quality and training purposes calls may be monitored and recorded.
Opening Times
Monday - Friday5:00 a.m. – 9:00 p.m. MST
Saturday6:00 a.m. – 5:00 p.m. MST
Please note that General Customer Service will be closed on the following Holidays
Thanksgiving Day             Thursday, November 26, 2015
Christmas DayFriday, December 25, 2015
New Year’s DayFriday, January 1, 2016
Are You in Another Country?
Our network includes over 220 countries. To speak with a DHL Express Customer Service Representative in another country, please select a country from the drop down menu and click “Go” to receive the local contact information. Or, if you need to reach the United States Customer Service, contact your local DHL Express Customer Service Representative and request them to transfer your call.
Interactive Voice Response
The DHL automated system is a speech and touch tone enabled service that allows callers to perform various self-service transactions.
Attempted Delivery Inquires
DHL Express attempted to deliver your shipment. Next steps and available options are stated on the Delivery Notice provided. Call us if you need additional support.
1-888-2-RETURN                                         (1-888-273-8876)
For assistance 24 hours a day, please use our self-serve applications for rate quotesExternal Link / New Window, scheduling a pickupExternal Link / New Window, and tracking.

Holiday Schedule

DHL wants you to be confident in your service decisions during the business times of the year for the shipping industry. We work hard to continue to keep you informed and deliver to commitment.

Important Dates

The following dates detail the holiday schedule for DHL operations in the United States. No pickup or delivery service is provided for these holidays.

Memorial DayMonday, May 30, 2016
Independence DayMonday, July 4, 2016
Labor DayMonday, September 5, 2016
Thanksgiving DayThursday, November 24, 2016
Christmas DaySunday, December 25, 2016
DHL holiday schedules vary by country and international holidays may have an impact on transit time.

Your Simplified Holiday Solution

If you’re planning on going away for the holidays, take advantage of DHL Express Holiday Hold Service