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Filing a cargo claim with DHL Express |
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A Cargo Claim is intended for situations when a shipment was lost, damaged, or partially delivered. A claim is filed by
completing the DHL Claim Form and returning it, along with the required documentation, to one of the fax, email or mail
addresses listed below:
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DHL Express Attn: Cargo Claims P.O. Box 60428 Phoenix, AZ 85082 Fax: (480) 636-2451 Email address: DHL.CargoClaims@dhl.com |
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The Claim Form is available in PDF format and can be submitted via fax or email. To view and
print the Claim Form requires Adobe Acrobat Reader. If you are unable to view the form please
contact DHL at 1-800-225-5345 to receive a copy via fax or email.
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Special note on damage claims:
A claim for damage may require an inspection of the shipment and its packaging. Inspections are completed on shipments covered
by Shipment Value Protection values at $500 or more; however, DHL Express reserves the right to inspect any shipment of any value
when evaluating a damage claim. Please contact DHL at 1-800-CALL-DHL (1-800-225-5345) to arrange for a damage inspection. An inspection should be done at the original delivery location. Failure by the consignee to retain
the original shipment and packaging at the original delivery location, or the failure to make said items available for inspection may
invalidate the claim.
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| Steps to file a cargo claim | |
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| When processing a claim, DHL follows the appropriate Terms and Conditions of Carriage. | |
The Terms and Conditions of Carriage outline the time limits for filing a cargo claim and DHL's maximum limit of liability. The
Terms and Conditions of Carriage can be reviewed below as well as on the back of the airway bill. If viewing online
please be sure to choose the document corresponding to the service type used on the original shipment.
Service conditions
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