CHANGE OF
BILLING
INSTRUCTION
(d, n-d) |
Customers may request reassignment of transportation charges to a different
billing account number. This surcharge also applies when the billing account
number is omitted from the waybill or an incorrect account number is provided.
This charge also applies to the conversion of Transport Collect rates to
IMPORT EXPRESS WORLDWIDE rates; when the account holder requests a restated
invoice for one or more shipments, e.g. from "cash" to account payment terms;
when the account holder requests a change to an account number different than
the one stated on the waybill; or when the account holder requests a change
to a new billing entity. The change of billing instruction surcharge is $10.00
per waybill and will be included with the transportation charges on the invoice
to the revised payer. If DHL was at fault, the surcharge will not be assessed.
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DANGEROUS
GOODS
(n-d) |
Under some circumstances DHL can carry acceptable quantities of dangerous goods
or hazardous materials. Packages containing dangerous goods or hazardous materials
will be assessed a $65.00 service charge per package. Additional charges may apply.
To find out more call the DHL International Dangerous Goods Hotline at 1-866-817-3794.
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CARNET
(n-d) |
(prior to export DHL presents the carnet to Customs, then forwards the carnet to
destination) An international customs document that simplifies customs procedures
for the temporary importation of various types of goods. Upon request, or when the
documentation is missing, DHL will fill out the form on the customer's behalf for
a service charge of $65.00 per shipment.
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CERTIFICATE
OF ORIGIN
(n-d) |
(Completed for U.S.-made goods only) Some destinations require this for certain
commodities. The purpose of the certificate of origin is to authenticate the country
of origin of the merchandise/goods being shipped. Upon request, or when the
documentation is missing, DHL will fill out the documentation on behalf of the customer
for a service charge of $10.00 per shipment.
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COMMERCIAL
INVOICE
(PRO FORMA)
(n-d) |
Used when non-document goods are shipped internationally and is required by Customs.
Upon request, or when the documentation is missing, DHL will fill out the documentation
on behalf of the customer for a service charge of $20.00 per shipment.
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CUSTOMS
REGISTRATION
FORM CF4455
(n-d) |
The form will be presented to Customs prior to export and the validated form will be
returned. Upon request, or when the documentation is missing, DHL will fill out the
documentation on behalf of the customer for a service charge of $25.00 per form.
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SHIPMENT
PREPARATION
(n-d) |
This service charge will be applied for preparation of the physical shipment and
of any non-customs related transportation documentation, on behalf of the shipper
or account holder (e.g. waybill preparation) services provided by DHL on behalf of
the customer. DHL will apply a service charge of $10.00 per waybill prepared.
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DUTIES AND
TAXES PAID (DTP)
(n-d) |
This is an administrative charge for invoicing duties and taxes to the shipper, or
an entity in a country other than the destination. Billing of destination duties and
taxes to a third party in destination or a third country requires prior arrangement
and a DHL payer account number. To aid in the identification of DTP shipments, the
shipper should note Duties and Taxes Paid in the “Description of Contents” box on
the waybill and also on the Commercial Invoice. A service charge of $15.00 per shipment
will apply.
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NEUTRAL
DELIVERY
(n-d) |
This service allows for the delivery of non-document shipments to receivers, without
any value information being shared, while the importer of record at the destination
(not being the receiver) is billed for the duties and taxes. All documents showing the
declared value will go to the importer of record and not to the consignee. The importer
of record and the final consignee must reside in the same country and that country must
be approved for inbound Neutral Delivery. A service charge of $20.00 per shipment will
be assessed for Neutral Delivery.
Learn more
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NON-STANDARD
DELIVERY
(d, n-d) |
A surcharge of $2.30 per shipment will apply for any non-scheduled delivery requests,
outside of the normal delivery cycle, and to all shipments to residential areas.
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NON-STANDARD
PICKUP
(d, n-d) |
A surcharge will be applied for any non-scheduled shipment collection request that
is outside the standard pickup cycle. A $4.00 surcharge per waybill will apply for
customers who call their pickup requests into Customer Service or request them via
the web. This surcharge will not apply if the shipment is dropped off at a DHL
Express service center or drop box location.
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SATURDAY
DELIVERY
(d, n-d) |
The delivery of a shipment at an international destination on a Saturday to selected
postal code areas in countries where Saturdays are not normal business days. The
service charge is $50.00 per shipment, in addition to normal transportation charges.
This service is not available in all locations. Please call DHL Customer Service at
1-800-CALL DHL for more information on service availability.
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SHIPMENT VALUE
PROTECTION
(d, n-d) |
DHL will, upon the shipper’s request as indicated on the waybill, provide value
protection coverage at a cost of $0.75 per $100.00 of coverage, with a minimum
charge of $2.75. Shipper requests for Shipment Value Protection over $50,000.00
per shipment must be pre-approved by DHL. DHL is willing to consider these requests,
but is under no obligation to approve them.
Learn more
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SIGNATURE
SERVICE
(d, n-d) |
Upon the shipper's request, DHL will obtain a signature from the named receiver at
the delivery address and then transfer this signature to the sender as proof of
delivery, for an additional charge of $2.75 per shipment. A signed Attempted Delivery
Notice and Signature on File are not valid for this service.
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SHIPPER'S EXPORT
INFORMATION
DECLARATION
ELECTRONIC
FILING
(d, n-d) |
(PAPERWORK PREPARATION SERVICE) - (Export Declaration Electronic Filing
(EEI, formerly SED)) (valid for packages over a certain value or going
to specific destinations) A service charge of $15.00 per shipment will
apply. Shippers filing through www.AESdirect.gov eliminate the charge.
Learn more
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