DHL Express products are complemented by a range of payable Optional Services that provide flexibility to address specific customer needs.
Dangerous Goods
Let DHL assist your business when your shipment contains hazardous materials that require special handling. To find out more, call the DHL Dangerous Goods Hotline at 1-866-817-3794.
Shipment Value Protection
When your shipment needs extra coverage, DHL can help. Shipment Value Protection covers the actual cash
value of the shipment or repair costs, whichever is less, in the event of physical loss or damage,
subject to the exclusions listed in the terms and conditions or on the back of the DHL waybill.
Arrange for this service when you contact your local representative for a pickup. Or just check the relevant
box and enter the declared value in your shipping system or on your waybill.
Need a signature confirming delivery? No problem. DHL will obtain an in-person signature from the person who receives your shipment at the delivery address. A signed Attempted Delivery Notice and Signature on File are not valid for this service.
Non-Standard Shipment
Let DHL do your heavy lifting. Shipments exceeding 150 lbs. can be managed by special arrangement.
Non-Standard Pickup
Need an earlier pickup? Just let us know. By special arrangement, we provide outside of normal working hours delivery.
Shipment Preparation
DHL makes document preparation easy. If you need us to,
we can prepare a range of international shipment documentation including waybills, carnets,
certificates of origin, and more. Let us know how we can help.
Duty and Taxes Paid
Need to send a shipment but don’t want the receiver to pay
the duties and taxes? No problem. With Duty and Taxes Paid (DTP), the shipper or a third party is billed
for destination duties and taxes. DTP must be marked "Shipper" after the “Destination Duties/Taxes” box on the
waybill. Prior arrangements or consignee account numbers are not required.
Export Declaration Electronic Filing (AES)
DHL makes filing export declarations in the Automated Export
System (AES) simple. Let us help you comply with the U.S. Department of Commerce regulations requiring
that all Electronic Export Information (EEI; formerly known as the Shippers Export Declaration) must be
filed and accepted in the Automated Export System (AES) two hours before scheduled flight departure.
Sending a shipment but need to keep the value confidential?
Use DHL Neutral Delivery. Shippers can use this service to send non-document shipments directly to
international customers and bill the duties and taxes to importers of record in the same destination.
When your business has to work weekends, so will ours.
DHL offers Saturday delivery for a nominal fee. Contact your local representative for more
information on service and coverage areas.
Remote Area Service
Shipping to a remote location outside the U.S.? That’s our specialty! Use the DHL Remote Area Service (RAS) Calculator http://raslist.dhl.com/ to see if your shipment’s destination is in our service area.
For More Information
To find out more about DHL's Optional Services, contact your local representative or call 1-800-CALL-DHL (1-800-225-5345).
