In recent months, the DHL name has been used in a series of fraudulent email scams, commonly referred to as “Phishing”.
One such email suggests that DHL is attempting to deliver a package and asks the recipient to open the email
attachment in order to affect delivery. These emails are not authorized by DHL – their authors are only using the
DHL name in their message to grab the user's attention and lend apparent legitimacy to the emails.
An example of such an email can be found at the end of this communication.
DHL recommends emails not be opened if identified as being “from” DHL, and one or more of the following is the case:
• You have received an email without a tracking number and you are not doing business with DHL.
• The email has an attachment and you are not aware that you are doing business with DHL
• The email instructs you to open an attachment for the tracking number
The recipient of a questionable email containing a tracking number can verify if a tracking
number is valid by going to http://www.dhl-usa.com/home/home.asp
and inserting the tracking number into the “Track It” box. If nothing returns, it is not a valid tracking
number and the email referencing the tracking number has not been sent by DHL.
Further information on how you can protect yourself against “Phishing” scams can be obtained from the Department of
Justice at the following link:
DHL does not request payments, financial information, account numbers, passwords, or other confidential
information through the use of e-mail. DHL does not accept responsibility for any costs or charges incurred
as a result of fraudulent activity.
If you receive a request to transfer money for goods which are said to be currently in transport with DHL,
via an e-mail as described, or should there be any doubt as to the authenticity of any DHL communication,
please report it to DHL by contacting DHL
Customer Service via e-mail from the global DHL web site, www.dhl.com, or phone Customer Service at
the telephone number published on the DHL web site for your country (country web site addresses available
through www.dhl.com).
Note that this recommendation does not affect the obligation of a consignee to pay shipping, customs, VAT or
similar charges, where these are properly payable at the time of delivery.
DHL accepts no responsibility for any costs or charges which are improperly incurred as a result of fraudulent activity.
Examples of fraudulent e-mails, other forms of fraud emails may exist
Example 1
From: DHL Manager Joe Name <delivery@dhl.com>
Sent: Tuesday, January 19, 2010
Subject: DHL delivery problem number 22791
Hello!
The courier company was not able to deliver your parcel by your address.
Cause: Error in shipping address.
You may pickup the parcel at our post office personally!
Attention!
The shipping label is attached to this e-mail.
Please print this label to get this package at our post office.
Please do not reply to this e-mail, it is an unmonitored mailbox!
Thank you.
DHL Delivery Services.
Example 2
From: "jimattn@kpnmail.nl" <jimattn@kpnmail.nl>
Sent: Tue, March 16, 2010 7:38:06 AM
Subject:
This message is from DHL Online Team Management.Contact us for your parcel delivery.
Dispatched Officer;(dhldelievery91@admin.in.th)
